Telephone Sales Representative

MCI; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service company is seeking a Work at Home Contact Center Representative for a full-time remote position. Responsibilities include providing customer service, technical support, and sales interactions. The role requires strong communication skills, problem-solving abilities, and reliable attendance. Benefits include hourly pay, paid training, medical, dental, vision insurance, paid time off, and a flexible work schedule.

Benefits

Paid training

Health benefits

Flexible schedules

Paid time off

Company laptop

Casual dress code

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Ensure first-call resolution through problem solving and effective call handling.

Skills

Excellent organizational skills

Strong conflict resolution

Excellent communication skills

Customer-service oriented

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Summary

Remote Work‑at‑Home Full‑Time position. Hourly pay + bonus. Work from home with paid training, paid time off, medical, dental, vision, life insurance, retirement, flexible schedules, company laptop, daily contests, prizes, casual dress code, regular raises.

What a Work at Home Contact Center Representative Does

This role supports customer service, technical support, and sales interactions. You will make outbound calls to prospects and customers, acquire new customers, upsell existing ones, provide information on client products and services, and resolve support issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Escalate customer dissatisfaction to the managerial team appropriately.
• Ensure first‑call resolution through problem solving and effective call handling.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong aptitude for conflict resolution, problem solving, and negotiation.
• Customer‑service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and ability to build relationships with your team and customers.

Location & Eligibility

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with fingerprint; job offers contingent on results.
• Must be willing to submit to drug screening; job offers contingent on results (not applicable in Canada).

Benefits & Compensation

• Paid Time Off – Earn PTO and paid holidays.
• Health benefits – Full‑time employees eligible for supplemental health coverage through Blue Cross.
• Life insurance – Access to options to safeguard your loved ones.
• Supplemental insurance – Accident and critical illness coverage.
• Career growth – Focus on internal promotions and advancement opportunities.
• Paid training – Earn while learning new skills.
• Fun, engaging work environment – Team‑oriented culture fostering collaboration.
• Casual dress code – Comfort while you work.

Equal Employment Opportunity Statement

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. MCI provides reasonable accommodation to qualified employees with protected disabilities as required by law.

Job Description Purpose

The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.