Work-at-Home Contact Centre Associate

MCI; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading BPO company in Canada is seeking dedicated individuals for a customer service role. In this position, you will communicate with customers through various channels, handle inquiries, and work collaboratively with your team. The ideal candidates will possess strong communication and problem-solving skills, along with the ability to work independently. The role offers competitive compensation, flexible remote work options, and opportunities for career advancement.

Benefits

Competitive compensation packages

Paid Time Off (PTO)

Health benefits and life insurance

Flexible work-from-home arrangement

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Previous experience in a contact center or customer service role preferred.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, or chat.
• Resolve customer issues efficiently and professionally.
• Provide clear and accurate product and service information to customers.
• Record customer interactions and feedback in the system.
• Collaborate with team members and participate in virtual training sessions.

Skills

Communication skills

Problem-solving skills

Time management

Bilingual skills

Education

High school diploma or equivalent

Tools

Customer service software

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

• Competitive compensation packages with performance-based incentives
• Opportunity for career advancement and growth within the organization
• Paid Time Off (PTO) and paid holidays to maintain work-life balance
• Health benefits and life insurance options available for full-time employees
• Engaging and collaborative work culture with a casual dress code
• Flexible work-from-home arrangement, allowing you to work remotely

What to Expect (Job Responsibilities):

• Handle inbound and outbound customer communications via phone, email, or chat
• Resolve customer issues efficiently and professionally
• Provide clear and accurate product and service information to customers
• Record customer interactions and feedback in the system
• Collaborate with team members and participate in virtual training sessions

What is Required (Qualifications):

• Must be 18 years or older
• High school diploma or equivalent required
• Previous experience in a contact center or customer service role preferred
• Excellent communication and problem-solving skills
• Ability to work independently and manage time effectively

How to Stand Out (Preferred Qualifications):

• Familiarity with customer service software and tools
• Experience in a remote work environment
• Bilingual skills in additional languages
• Strong technical skills and comfort with using various software applications
• A proactive and positive attitude towards customer service

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."