Wireless Store Manager

the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco; Eastern Ontario; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading mobile services provider is seeking a dedicated Store Manager in Kingston, Ontario, to lead a dynamic team of Wireless Sales Representatives. The role involves achieving sales targets, providing coaching and training, and ensuring exceptional customer service. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and a proven track record in retail operations. Join us to reshape the future of telecom in Canada with competitive commissions and comprehensive benefits.

Benefits

Competitive commissions package

Comprehensive group benefits

Ongoing training and development

Exceptional in-store experience

Team events and customer interactions

Qualifications

• Proven track record of achieving sales targets in a retail environment.
• Experience managing store operations and leading sales teams.
• Strong customer service abilities and problem-solving skills.

Responsibilities

• Lead and motivate a team of Wireless Sales Representatives to achieve targets.
• Engage customers in sales activities and provide coaching.
• Develop and implement strategies to drive revenue growth.
• Monitor sales performance and customer satisfaction.

Skills

Leadership

Customer-focused mindset

Organizational skills

Sales team coaching

Job description

Overview

At The Mobile Shop, we are dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans and home services available in the market. We take pride in our dynamic team of Wireless Sales Representatives (Mobilists) who strive to exceed expectations, providing insights and customer service at each retail store location. The Mobile Shop is looking for a dedicated Store Manager to support and elevate our team of Mobilists.

Our Mobilists serve as frontline advisors, guiding customers toward their optimal phone and rate plan options that align with their lifestyle, in addition to connected home services. As passionate advocates representing leading brands, including Bell, Rogers, Virgin, Chatr, Lucky and PC Mobile, Mobilists play a pivotal role in connecting Canadians with the latest innovations in telecommunications while earning an exceptional commission from sales.

If this sounds like your ideal career opportunity, apply now and become an integral part of our dynamic team reshaping the future of telecom in Canada.

What makes The Mobile Shop different

• Competitive Commissions Package: Base rate and uncapped commission, ensuring that your hard work is rewarded.
• Comprehensive Group Benefits: Full-time roles come with comprehensive group benefits, providing peace of mind and support for you and your family.
• Training and Development: Ongoing training and development opportunities to support your career path and help you reach your potential.
• Exceptional in-store experience: We prioritize delivering an exceptional in-store experience for all customers.
• We know how to have fun!: Team events and customer interactions that combine enjoyment with outstanding service.

A Day in the Life at The Mobile Shop as a Wireless Store Manager

• Leading and motivating a team of Wireless Sales Representatives to achieve sales targets and objectives.
• Engaging customers in sales activities as part of daily responsibilities.
• Providing ongoing training, coaching and development to Wireless Sales Representatives to improve skills, product knowledge and customer service abilities.
• Developing and implementing sales strategies to drive revenue growth, increase market share, and achieve business objectives.
• Monitoring and evaluating the performance of Wireless Sales Representatives, providing feedback, and implementing performance improvement plans as needed.
• Ensuring the highest level of service is provided to all customers, resolving escalations, and maintaining customer satisfaction.
• Overseeing inventory levels and implementing strategies to minimize shrinkage and optimize turnover.
• Managing product placement, signage, and displays to maximize sales and enhance the customer shopping experience.
• Adhering to store-level budgets by effectively managing expenses, labour costs, and financial performance.
• Ad-hoc duties and tasks as required.

Qualifications and expectations

The role requires leadership experience, a customer-focused mindset, strong organizational skills, and the ability to coach and develop a sales team. The successful candidate will have a track record of achieving sales targets, managing store operations, and delivering exceptional customer service in a retail environment.

How to apply

Are you ready to elevate your career journey with The Mobile Shop Team? Explore our opportunities and culture by visiting our career page. Stay connected with us on Instagram and LinkedIn to learn about opportunities.

EEO statement: The Mobile Shop is committed to creating an inclusive and accessible hiring process. We provide reasonable accommodations based on human rights and accessibility standards. If you require accommodation, please inform us as soon as possible so that we can ensure your needs are met. Requests for accommodation are welcome at any stage of the process and will be addressed confidentially.