WFH Customer Service - Full time or Part time ($19.79 per hour)

TSC; City of Lacombe; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading e-commerce service provider is seeking dedicated English Sales and Service Associates to work from home. You will provide top-tier customer service and handle inquiries via email and phone. Responsibilities include solving order concerns and maintaining performance metrics. No prior experience is required, but problem-solving and communication skills are essential. This role offers flexible hours and paid training.

Benefits

Earn $19.79 CAD per hour

Work from home

Build your own schedule

Paid training

No maximum limit of hours

Qualifications

• Ability to handle customer inquiries effectively.
• Willingness to learn and adapt to training.
• Must be available for a minimum of 20 hours per week.

Responsibilities

• Investigate order concerns to provide effective solutions.
• Maintain metrics such as average handle time and quality.
• Uphold a positive brand image during customer interactions.

Skills

Problem-solving skills

Patience

Clear communication skills

Persuasion skills

Product knowledge

Reading customers

Closing ability

Job description

Overview

Today's Shopping Choice is seeking dedicated, experienced English Sales and Service Associates to work from home. The English Sales and Service Gig is responsible for responding to and providing best-in-class customer service from inquiries received from retailers and customers via email and phone.

Responsibilities

You will investigate order concerns, find solutions that balance the needs of the business and customers, update information and reports. The successful candidate must adhere to metrics such as :

• average handle time, productivity, and quality
• maintain a positive brand image for Today's Shopping Choice products while interacting with customers

Benefits

• Earn $19.79 CAD per hour¹
• This Gig is worked from the comfort of your own home
• Build your own schedule with flexible hours from 7 : 00am to 2 : 00am EST; 7 days a week²
• Paid training³
• No maximum limit of hours you can work per week (based on availability)

Requirements

• No customer service / sales experience required
• The English Sales and Service position requires you to have problem solving skills, patience, attentiveness, clear communication skills, persuasion skills, positive language, product knowledge, reading customers and closing ability
• Pass the background check
• Must work a minimum of 20 hours per week