Wellness Centre Attendant

Shannex Incorporated; Hamilton; On-site; CAD 29,000 - 30,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP with employer matching

Vacation accrual

Free onsite parking

Virtual healthcare 24/7

WorkPerks program

Centre of Excellence training

Recognition and rewards for service

Job summary

Shannex Incorporated is seeking a Full Time Wellness Centre Attendant for Parkland Ancaster in Ancaster, Ontario. You will host the Wellness Centre, provide tours, manage registrations, and support smooth daily operations for residents and users.

Ideal candidates bring 2–3 years in service roles, a high school diploma, and CPR/AED/First Aid assets, with strong interpersonal and organizational skills for a welcoming experience.

Qualifications

• 2–3 years of experience in hospitality, customer service, senior living, recreation, or similar service-focused environment.
• High school diploma and CPR/AED and First Aid certifications considered an asset.
• Strong interpersonal skills with a warm, welcoming and professional approach toward seniors.

Responsibilities

• Welcome residents and users to the Wellness Centre with a warm, professional, service-focused experience.
• Lead personalized tours and orientations for new residents and users.
• Coordinate daily operations of the Wellness Centre including registrations, scheduling, check-ins, and vendor support.

Skills

Customer service

Hospitality

Interpersonal skills

Organizational skills

Team player

Education

High school diploma

CPR/AED and First Aid certifications (asset)

Job description

Job Description

If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Full Time Wellness Centre Attendant to join our Recreation & Wellness team at Parkland Ancaster based in Ancaster, Ontario. Reporting directly to the Recreation Manager, the Wellness Centre Attendant is the primary host and central point of contact for the wellness space, responsible for creating a welcoming, organized, and high-quality experience for residents and users. This role supports the day‑to‑day operation of the Wellness Centre by ensuring the space is well managed, engaging, and operationally efficient, while delivering exceptional service and fostering a positive environment for all users.

Meaningful Benefits

• Approximate hourly wage: $21.00-$22.20
• Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (with employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of vendors offering perks and discounts through our WorkPerks program
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Welcome residents and users to the Wellness Centre, providing a warm, professional, and service-focused experience
• Lead personalized tours and orientations for new residents and users, introducing amenities, programs, services, and space features
• Coordinate daily operations of the Wellness Centre, including registrations, scheduling, check‑ins, and supporting third‑party vendors as required
• Maintain accurate participation and attendance records
• Respond to inquiries and requests with professionalism and a commitment to service excellence
• Monitor and maintain refreshment and wellness stations to ensure items are fresh, stocked, and presented to a high standard
• Adhere to food safety and sanitation standards while collaborating with Culinary teams as required
• Complete regular walkthroughs to ensure the Wellness Centre remains clean, organized, and welcoming
• Support the overall ambiance of the space, including lighting, temperature, and music
• Promote a safe environment by monitoring for hazards and responding appropriately to incidents or emergencies
• Follow all community safety protocols and operational standards
• Additional duties as required

About You

• 2–3 years of experience in hospitality, customer service, senior living, recreation, or a similar service-focused environment
• High school diploma and CPR/AED and First Aid certifications considered an asset
• Strong interpersonal skills with a warm, welcoming, and professional approach with a genuine interest in working with seniors and supporting exceptional resident experiences
• Strong organizational skills with the ability to manage multiple priorities in a fast- paced environment
• Ability to work independently while maintaining a high level of attention to detail

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com .

All applications are kept in strict confidentiality. Only those selected for an interview will be contacted.