Front Desk Attendant

Shannex Incorporated; Dartmouth; On-site; CAD 23,000 - 25,000; Full time

Benefits offered by this job

Free onsite parking

WorkPerks discounts

Centre of Excellence training

Innovation initiatives

Recognition program

Job summary

Shannex Incorporated in Dartmouth, Nova Scotia is seeking a Front Desk Attendant to greet visitors, manage calls and support daily administration in a senior living community.

The role emphasizes strong customer service, MS Office familiarity, and the ability to work in a fast-paced environment with compassion and professionalism. A high school diploma and two years of client service experience are preferred.

Qualifications

• Two years’ experience in client services/administrative roles.
• Excellent computer skills and MS Office proficiency.
• Ability to obtain a clear Criminal Record Check.

Responsibilities

• Manages client relations and provides excellent service to all clients and visitors.
• Responds to client issues promptly and takes appropriate action to rectify concerns.
• Receives and routes telephone calls, greets and directs clients and visitors professionally.
• Sorts and distributes mail; distributes forms, reports and documents to staff and departments.
• Performs typing assignments; operates computer to enter data, draft and print letters and reports.
• Maintains and distributes office supplies; supports other departments as needed.
• Maintains files and records including census, client lists, admissions/transfers/discharges.
• May book client medical appointments and arrange transportation.

Skills

Microsoft Office

Customer service

Telephone etiquette

Education

High School Diploma or GED

Office Administration diploma or university degree

Tools

Phone system

Job description

Job Description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Front Desk Attendant to join our Parkland At The Lakes 2 team based in Dartmouth, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents.

Additional Benefits Include

• Approximate hourly wage: $16.83 - $18.10


• Free onsite parking


• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events


• Access to continuing education and training through Shannex’s Centre of Excellence


• Opportunities to be part of sector innovation and continuous improvement initiatives


• Recognition and Rewards for service excellence and safety

About The Opportunity

• Manages client relations and provides excellent service to all clients and visitors


• Responds to all client issues/situations promptly and takes appropriate action to rectify concerns


• Receives and routes telephone calls, greets and directs clients & visitors in a professional manner; provides information and responds to inquiries from clients, visitors, and staff; refers to appropriate person as necessary


• Sorts and distributes incoming and outgoing mail; distributes forms, reports and other documents to appropriate staff and departments


• Performs a variety of typing assignments, which are sometimes confidential in nature; operates personal computer to enter data, draft, edit, revise, and print letters, tables, reports and other material


• Prepares photocopies and facsimiles, and operates a variety of office equipment


• Maintains and distributes office supplies


• Establishes, maintains, processes, and updates files, records, and other documents, including daily census, client master lists, next of kin lists, client admissions / transfers / discharges; maintains client discharge files


• May book client medical appointments and arranges transportation


• Provide exceptional customer service to all clients and supports other departments including the dining room, sales, maintenance, housekeeping and chauffer


• Keeps up to date on current events to open discussions with clients


• Participates on/in department meetings and committees as required


• Acts as a role model and mentor to orientate new staff


• Additional duties as assigned/required

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A high-school diploma or GED


• Office Administration/Professional Secretarial diploma or university degree


• Minimum two years’ experience in client services/administrative


• Knowledge of general office procedures and equipment


• Excellent computer skills and experience in Microsoft Office Suite


• Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment.


• Previous hospitality/customer service experience an asset, especially with seniors


• Knowledge of medical terminology considered an asset


• Ability to work during the day and weekends


• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com .

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.