Concierge

Shannex Incorporated; Halifax; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Insurance plan

RRSP match

Vacation accrual

Free parking

WorkPerks discounts

Education & training

Recognition & rewards

Job summary

Shannex Incorporated is seeking a Concierge for Parkland at the Common in Halifax, Nova Scotia. You will greet visitors, answer phones and relay resident requests in a welcoming, professional manner, helping ensure safe, high‑quality service for residents and families.

The role requires strong computer skills, MS Office expertise, and the ability to handle payments. Availability for day, evening, and weekend shifts is expected, with a focus on compassionate, patient care in a seniors‑driven

Qualifications

• High School / GED completion.
• Minimum 2 years' experience in a hotel, retirement living or hospitality-based position is an asset.
• Excellent computer skills and experience in Microsoft Office Suite.
• Previous hospitality/customer service experience is an asset, especially with seniors.
• A friendly outgoing spirit is a definite asset.
• Experience with cash flow.
• Knowledge of Medical Terminology is considered an asset.
• Must be available for day, evening and weekend shifts as required.

Responsibilities

• Answers and transfers telephone inquiries; greets and directs visitors.
• Provides routine information and responds to inquiries from residents, visitors, and staff.
• Sorts and distributes incoming and outgoing mail and couriers.
• Prepares and distributes forms, reports and other documents to appropriate personnel and departments.
• Relays residents’ requests for assistance to appropriate department.
• Enters resident maintenance service requests into appropriate software.
• Enters potential resident information into the Client Relationship Management software.
• Receives, processes and records client payments.
• Follows all standard operating procedures to ensure client safety.

Skills

Customer service

Computer skills

Cash handling

Friendly demeanor

Education

High School / GED completion

Tools

CRM software

Job description

Job Description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Concierge to join our PARKLAND AT THE COMMON team based in HALIFAX, NOVA SCOTIA.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents.

Additional Benefits Include

• Approximate hourly wage: $19.04 - $20.99
• Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program (eligible immediately upon hire)
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Answers and transfers telephone inquiries, greets and directs visitors;
• Provides routine information and responds to inquiries from residents, visitors, and staff
• Sorts and distributes incoming and outgoing mail and couriers
• Prepares and distributes forms, reports and other documents to appropriate personnel and departments
• Relays residents’ requests for assistance to appropriate department
• Enters resident maintenance service requests into appropriate software
• Enters potential resident information into the Client Relationship Management software
• Performs a wide variety of assignments, which are sometimes confidential in nature Receives, processes and records client payments
• Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided
• Additional duties as required.

About You

• High School / GED completion
• Minimum 2 years' experience working in a hotel, Retirement Living or hospitality-based position considered an asset
• Excellent computer skills and experience in Microsoft Office Suite
• Previous hospitality/customer service experience is an asset, especially with seniors;
• A friendly outgoing spirit is a definite asset
• Experience with cash flow
• Knowledge of Medical Terminology is considered an asset
• Required to be available for day, evening and weekend shifts as required
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com .