Warranty Administrator

Rush Enterprises Inc.; London; Hybrid; CAD 33,000 - 41,000; Full time

Benefits offered by this job

RRSP

Boot allowance

Training and advancement

Positive culture

Job summary

Rush Truck Centres of Canada in London, Ontario, is seeking a Warranty Administrator to process warranty claims, verify criteria, and maintain paperwork accuracy. Reporting to the Service Manager, you will support service operations and customer inquiries.

The role emphasizes OHSA compliance, timely claim processing, accurate records, and collaboration with the warranty vendor. A strong focus on attention to detail and integrity is required, with a path for growth within a large nationwide group.

Qualifications

• High School Diploma or equivalent; college preferred.
• Experience in Heavy Truck/Automotive industry preferred.
• Customer service, administrative, and computer skills required.
• Strong interpersonal skills and customer focus.
• Excellent written and verbal communication skills.
• Warranty experience is preferred.
• Criminal Record Check required.
• Valid driver's license and driving record.

Responsibilities

• Process warranty claims on a timely basis and ensure paperwork is complete.
• Verify criteria required by factory or distributor for warranty eligibility.
• Provide customer service regarding warranty inquiries and service.
• Reconcile warranty receivables with payments; follow up on outstanding claims.
• Track warranty parts by repair order number and date of replacement.
• Create and close repair orders daily in the service system.
• Maintain all service and customer records as required by the warrantor.
• Determine customer requirements per manufacturer's policy.

Skills

Customer service

Administrative skills

Team building

Software proficiency

Interpersonal skills

Written and verbal communication

Warranty experience

SAP experience

Criminal Record Check

Driver's license

Education

High School Diploma

College/Post-secondary education

Tools

SAP

Job description

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 22 locations in Ontario and almost 800 employees and growing, we are looking for top talent to join our team.

Reporting to the Service Manager, the Warranty Administrator is responsible for processing warranty claims, providing customer service, and ensuring that all paperwork is correct and completed appropriately. Responsibilities will include verification of all criteria as required by the vendor. This is a full-time position for our London dealership.

Responsibilites

• Ensure compliance with all Occupational Health and Safety Act (OHSA) regulations, as well as the Company's Health and Safety Policy
• Process warranty claims on a timely basis, ensuring paperwork is complete.
• Provide customer service regarding warranty inquiries and service
• Verify criteria required by the factory or distributor and files/maintains all service and customer records as required by the warrantor.
• Reconcile all warranty receivables with payments through the appropriate accounting schedule. Follow up on payment of outstanding claims.
• Track warranty parts by tagging with the repair order number and date of replacement.
• Maintain all service and customer records as required by the warrantor.
• Determine customer requirements in accordance with the manufacturer's service policy and check warranty eligibility for repairs in the computerized service system.
• Create repair orders in the business system. Process and close repair orders daily.
• Process warranty claims on a timely basis, ensuring paperwork is complete.
• Provide customer service regarding warranty inquiries and service.
• Maintain all service and customer records as required by the warrantor.
• Determine customer requirements in accordance with the manufacturer's service policy and check warranty eligibility for repairs in the computerized service system.
• Create repair orders in the business system. Process and close repair orders daily.
• Expected to have a positive attitude and promote a healthy work environment
• Other related duties as assigned by management from time to time.

Basic Qualifications

• High School Diploma or equivalent. College or post-secondary education is preferred.
• Previous experience in Heavy Truck, Automotive or related industry experience preferred.
• Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers.
• Strong interpersonal skills and customer focus.
• Excellent written and verbal communication skills
• Warranty Experience is preferred.
• SAP experience is an asset
• Criminal Record Check.
• Valid driver's license and Drivers Abstract.

We offer the following Benefits

We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

***We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.

Minimum Pay Rate
CAD $24.00/Hr.
Maximum Pay Rate
CAD $30.00/Hr.