Service Manager

Rush Enterprises Inc.; Canada; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

RRSP

Boot allowance

Training

Advancement opportunities

Job summary

Rush Truck Centres of Canada is seeking a Service Manager at our Windsor location. The role reports to the General Manager and involves leading the service department, ensuring OHSA compliance, and driving profitability. Work is Monday through Friday in a full-time capacity.

We value strong leadership, customer service excellence, and the ability to manage training programs, schedules, and vendor relations to support 22 Ontario locations and a growing team.

Qualifications

• Five years combined experience in Heavy Truck, Automotive or related industry preferred.
• Strong interpersonal skills; outgoing, positive thinker and self-motivated.
• Sound decision making, problem solving and time management skills.
• Competency in customer service, administrative skills, team building, proficiency with software and computers - SAP experience is an asset.

Responsibilities

• Provide leadership and supervision for all service department employees at the Windsor location.
• Lead monthly and annual service volume forecasts and improve department profitability.
• Schedule work hours and manage technician training programs to maintain proficiency.
• Establish and maintain relationships with vendors and suppliers.
• Ensure compliance with OHSA regulations and company health and safety policies.

Skills

Interpersonal skills

Time management

Problem solving

Customer service

SAP experience

Criminal record check

Valid driver’s license

Education

High school diploma

College or post-secondary education preferred

Tools

SAP

Job description

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 22 locations in Ontario and almost 800 employees and growing, we are looking for top talent to join our team.

Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the branch. This is a full-time position at our Windsor location from Monday to Friday.

Responsibilities

• Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
• Provide overall leadership, motivation, development, and supervision for all service department employees at the location.
• Focus and achieve a high level of customer service at the location, leading to a high level of measured customer satisfaction.
• Participate in setting monthly and annual service volume forecasts for the location and lead the department with goal to consistently improve profitability.
• Schedule work hours to ensure efficient operation of the service department as per current operating hours.
• Manage and determine the training program for technicians and service advisors to ensure proper levels of proficiency are maintained.
• Establish and maintain good working relationships with vendors and suppliers.
• Ensure that all reporting employees adhere to company policies and procedures.
• Implement, execute, and monitor the Company’s policies, procedures, and strategy.
• Promote and develop positive corporate culture both internally and externally.
• Other related duties as assigned.

Basic Qualifications

• High School Diploma or equivalent. College or post-secondary education is preferred.
• Five years combined experience in Heavy Truck, Automotive or related industry experience preferred.
• Licensed Truck and Coach Technician (310T) or Licensed Automotive Technician (310S) certification is an asset.
• Strong interpersonal skills; outgoing, positive thinker and self-motivated.
• Sound decision making, problem solving and time management skills.
• Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers - SAP experience is an asset.
• Criminal Record Check.
• Valid driver’s license and Drivers Abstract.

We offer the following Benefits

• We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

***We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.

Minimum Pay Rate

CAD $0.00/Yr.

Maximum Pay Rate

CAD $0.00/Yr.