Service Advisor

Rush Enterprises Inc.; Eastern Ontario; Hybrid; CAD 33,062,000 - 41,328,000; Full time

Benefits offered by this job

RRSP

Boot allowance

Training and advancement

Job summary

Rush Truck Centres of Canada is seeking a Service Advisor to schedule service repairs and track progress during the shift, reporting to the Service Manager.

Ideal candidates have strong customer service, administrative and interpersonal skills, plus experience in automotive or heavy truck settings; SAP knowledge is a plus. We offer competitive pay and benefits including RRSP and boot allowance, with strong opportunities for advancement.

Qualifications

• High School Diploma or equivalent; college/post-secondary preferred.
• Previous experience in Heavy Truck, Automotive or related industry preferred.
• Competency in customer service, administrative skills, team building, and software proficiency.
• Strong interpersonal skills and customer focus.
• Excellent written and verbal communication skills.
• Criminal Record Check.
• Valid driver’s license and Driver's Abstract.

Responsibilities

• Schedule service appointments.
• Provide customers with complete and accurate written cost estimates and timelines.
• Prepare repair orders describing symptoms, problems, and repairs.
• Obtain customer signature on repair orders and payment method.
• Check progress of repairs and contact customers with changes.
• Review and close repair orders; explain charges to customers.
• Cross-train as a parts counter person.
• Follow Health & Safety policies and procedures; promote a positive work environment.
• Other duties as assigned by management.

Skills

Customer service

Administrative skills

Team building

Software proficiency

Interpersonal skills

Written and verbal communication

SAP experience

Education

High School Diploma or equivalent

Tools

SAP

Job description

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 22 locations in Ontario and almost 800 employees and growing, we are looking for top talent to join our team.

Reporting to the Service Manager, the Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift.

Responsibilites

• Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
• Scheduling service appointments.
• Provides customers with complete and accurate written cost estimates, establish time require to complete work.
• Prepares orders by describing symptoms, problems, and causes discovered, as well as repairs and service required.
• Obtain customer signature on repair orders.
• Establish customer method of payment.
• Obtain credit approvals.
• Check on progress of repairs and contact customers regarding changes in estimate or promised time.
• Review and close repair orders.
• Explain completed work and all charges to customers
• Cross trained as a parts counter person.
• Complies with all relevant Health & Safety, and Environmental policies and procedures.
• Expected to have a positive attitude and promote a healthy work environment.
• Other related duties as assigned by management from time to time.

Basic Qualifications

• High School Diploma or equivalent. College or post-secondary education is preferred.
• Previous experience in Heavy Truck, Automotive or related industry experience preferred.
• Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers.
• Strong interpersonal skills and customer focus.
• Excellent written and verbal communication skills.
• SAP experience is an asset
• Criminal Record Check.
• Valid driver’s license and Drivers Abstract.

We offer the following Benefits

• We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.

Minimum Pay Rate

CAD $24.00/Hr.

Maximum Pay Rate

CAD $30.00/Hr.