Volunteer Coordinator

The Salvation Army; Chilliwack; On-site; CAD 64,000; Full time

Job summary

A charitable organization is seeking a Volunteer Coordinator in Chilliwack, BC. This role involves overseeing volunteer activities, ensuring high quality services, and maintaining volunteer records. Candidates should have a commitment to the organization's mission, strong communication skills, and a background in social service programs. This position offers a target salary range of $42,577.53 to $53,221.91, depending on experience and skills. Some evening and weekend work may be required.

Qualifications

• Understanding and support for The Salvation Army's mission.
• Ability to handle conflict and diverse populations.
• Experience in social service programs.

Responsibilities

• Manage orientation, training, and scheduling of volunteers.
• Monitor volunteer performance and maintain records.
• Coordinate recognition of volunteers and prepare reports.

Skills

Commitment to ongoing learning

Communication skills

Administrative skills

Conflict-resolution skills

Time-management skills

Driver’s License

Supervision skills

Team building

Computer knowledge

People-oriented

Education

Community college (2 years)

Certificate in Volunteer administration

Tools

Microsoft Office Suite

Better Impact Software

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary

Volunteer Coordinator – the volunteer coordinator plans, directs, monitors, coordinates volunteers for multiple programs within the Chilliwack ministry unit.

Accountabilities

The incumbent may perform all, some, or similar duties to the listed below:

• Basic understanding of tenets of Christianity and willingness to accept and support The Mission Statement of The Salvation Army.
• Operates with the approved budget for financial control and ensures optimum utilization of resources.
• Manage community volunteers which includes, orientation, training, evaluating, and scheduling.
• Monitor the performance of all volunteers to ensure high quality services are provided to our clients and other departments.
• Matches volunteer’s skills with work/activity needed within the facilities.
• Develops volunteer assignment descriptions and keeps them up to date.
• Prepares reports of volunteer activity and maintains files related to volunteers.
• Maintains statistical records for the Salvation Army Management Information System.
• Develops, reviews and revises volunteer handbook to keep it current and relevant.
• Maintains regular contact with volunteers in person, by phone, email and/or by letter
• Initiates and coordinates appropriate recognition of volunteers and assists with special events and outings.
• Ensure that background checks, driver’s abstracts are up to date.
• Participates in the development of the department budget, operates within the approved budget for financial control, and ensures optimum utilization of resources
• Participate in Annual Performance Appraisals as required
• Be prepared to attend relevant workshops and training opportunities
• Perform other duties as assigned.

Critical Relationship Management

Clarification of Information. Conducts Routine Interactions.

Internal:

MU’s leadership and staff, donors, volunteers.

External:

Funders, Volunteers and the general public

Managerial Responsibility

• Reports directly to the community Ministries Director
• Direct reports: none
• Periodically may act as a team lead - provides supervision and ensures adherence to quality standards for volunteers or temporary staff for special events/activities
• Provide input into hiring, recruiting, job-related training, and supervising volunteers

Financial and Materials Management

• Responsible for minor financial matters regularly; responsibility for wise use of own resources and authorized to spend and disburse small amounts through the use of a corporate charge card.
• Minor material responsibilities.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

• 37.5 hours per week. Some work over weekends and evenings may be required.
• Ability to lift up to 20 lbs.

The employee will work under the following disagreeable conditions:

• Dealing with angry people
• Verbally abusive people
• Frequent interruptions and multitasking
• Temperature variations (ie front door opening and closing)
• Equipment and general office noise

The employee may be exposed to the risk of minor to moderate injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to toxic chemicals

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education, Experience, and Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
• Awareness and compliance with Chilliwack Policies & Procedures.

Education, Qualifications and Certifications

• Must have completed up to two years of community college
• Certificate in Volunteer administration an asset

Experience and Knowledge

• Must have more than one year but less than three years of prior related experience in a wide range of social service programs, supervising people and resources, and communicating orally and in writing with government officials and/or funders
• Knowledge of Better Impact Software an asset.

Skills and Capabilities

• Demonstrated commitment to ongoing learning and professional development to stay informed about community engagement trends and the organization’s mission and objectives
• Intermediate to advanced proficiency in Microsoft Office suite and editing software
• Excellent oral and written communication skills, including strong conflict-resolution skills
• Proven ability to communicate and work effectively with a diverse population of staff, volunteers, and clients
• Strong administrative, time-management, and organization skills
• Current Driver’s License with driver’s abstract
• Must be a self-motivated multi-tasker who is able to work independently and as part of a team.
• Supervision skills with a strong emphasis on relationships and team building.
• Ability to relate to and engage marginalized people with a positive outcome perspective while remaining non-judgmental.
• Willingness to work with individuals of differing backgrounds and cultures than your own.
• Must be agreeable to a flexible work schedule and be willing to work long hours including Saturday and in emergency situations.
• Must have more than basic computer knowledge and word processing skills.
• Must be people oriented and possess strong leadership, organizational, judgment skills and public relations skills.
• Attention to detail, problem solving and analytical skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility

Compensation

The target hiring range for this position is $42,577.53 to $53,221.91 with a maximum of $63,866.29. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.