Veterinary Receptionist

Humber Veterinary Clinic.; Corner Brook; On-site; CAD 36,000 - 48,000; Full time

Job summary

National Veterinary Associates in Corner Brook, Canada, seeks a front desk receptionist to greet clients, answer questions, and manage appointments. You will handle payments, process mail and e-mail, and maintain client information in our software, ensuring efficient service. A minimum of six months of related experience is required.

The role includes monitoring the waiting area and escalating complex issues to senior staff as needed. We value inclusivity and a welcoming work environment.

Qualifications

• Minimum of 6 months job-related experience required.

Responsibilities

• Greet clients and respond to questions to ensure a smooth client experience.
• Answer phone calls, screen for service needs and schedule appointments.
• Process incoming and outgoing pets, mail and e-mail and handle payments.
• Document and maintain client information and service data in company software.
• Escalate complex matters to senior staff and monitor waiting area cleanliness.

Skills

Customer service

Phone handling

Scheduling appointments

Cash handling

Data entry

Tools

Business operations software

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Minimum of 6 months job-related experience required.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

At NVA Canada, we want to make sure your experience connecting with us is seamless and straightforward.

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.

Corner Brook, Newfoundland and Labrador, Canada