Veterinary Assistant/Receptionist

NVA Canada; Aurora; On-site; CAD 38,000 - 58,000; Full time

Job summary

NVA Canada is seeking a dedicated Veterinary Assistant / Receptionist to join our Aurora clinic. You will be the welcoming face of the team while providing clinical and administrative support to veterinarians and technicians.

Responsibilities include assisting with examinations, managing bookings, handling client communications, and maintaining accurate patient records and billing. Previous customer service and animal handling experience are valued. We foster an inclusive, supportive workplace.

Qualifications

• High school diploma required.
• Completion of a Veterinary Assistant or Medical Office Assistant program is a strong asset.
• Experience in front-desk, customer service, or animal handling is preferred.

Responsibilities

• Assist veterinarians with patient restraint during examinations, blood draws, and X-rays.
• Greet clients and manage reception tasks, calls, and clinic emails.
• Book appointments and coordinate follow-ups, including vaccination reminders.
• Update patient records and handle billing/invoices.

Skills

Front-desk experience

Customer service

Animal handling

Education

High school diploma

Veterinary Assistant program

Medical Office Assistant program

Tools

Veterinary software

Job description

We are looking for a dedicated and energetic Veterinary Assistant / Receptionist to join our team. In this dual-support role, you will act as the welcoming face of our clinic while providing hands-on clinical and administrative assistance to our veterinarians and technicians.

Key Responsibilities

• Clinical Support: Assist veterinary staff with patient restraint during examinations, blood draws, and X-rays.
• Facility Maintenance: Keep the reception area, exam rooms, and common spaces clean, tidy, and low-stress for animals.
• Client Service: Greet pet parents and patients warmly, answer multi-line phone calls, and manage clinic emails.
• Scheduling: Book appointments, coordinate follow-ups, and make reminder calls for vaccinations.
• Administrative Tasks: Update patient records, process financial transactions, handle billing, and manage invoices.

Qualifications & Skills

• High school diploma required; completion of a Veterinary Assistant or Medical Office Assistant program is a strong asset.
• Previous front-desk, customer service, or animal handling experience.
• Compassionate, patient, and clear communication style.

Basic computer literacy and familiarity with veterinary practice software.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.