Client Services Representative

Billings Bridge Animal Hospital; Ottawa; On-site; CAD 32,000 - 42,000; Full time

Job summary

Billings Bridge Animal Hospital in Ottawa seeks a compassionate Veterinary Receptionist to provide excellent customer service to pet owners and support to the veterinary team.

You will greet clients and their pets, schedule appointments, answer calls, maintain records, process payments, and assist staff, in a friendly, organized, patient-focused environment that values teamwork and animal welfare.

Qualifications

• Previous veterinary reception experience is required.
• Strong interpersonal skills with a friendly demeanor towards clients and pets.
• Excellent organizational abilities to manage multiple tasks effectively.
• Proficient in using office equipment and software for scheduling and record-keeping.
• Ability to work well under pressure while maintaining attention to detail.
• A genuine love for animals and commitment to their well-being.

Responsibilities

• Greet clients and their pets upon arrival, ensuring a welcoming atmosphere.
• Schedule appointments and manage the clinic's calendar efficiently.
• Answer phone calls and respond to inquiries regarding services, procedures, and pet care.
• Maintain accurate patient records and update information as needed.
• Process payments and handle billing inquiries with professionalism.
• Assist veterinary staff with administrative tasks as required.
• Ensure the reception area is clean, organized, and stocked with necessary supplies.
• Collaborate with team members to provide exceptional care for all patients.

Skills

Interpersonal skills

Organizational skills

Customer service

Multitasking

Attention to detail

Animal welfare

Tools

Scheduling software

Record-keeping software

Job description

We are seeking 1 compassionate and organized Veterinary Receptionist to join our dynamic team. This role is essential in providing excellent customer service and support to pet owners.

Our goal is to expand our existing team. Our team members enjoy a positive work atmosphere, have great team partnerships and are eager to support new team members. If you genuinely enjoy coming to work each day and want to be in a positive work environment, Billings Bridge Animal Hospital could be your new home.

Veterinary Receptionist Responsibilities

• Greet clients and their pets upon arrival, ensuring a welcoming atmosphere.
• Schedule appointments and manage the clinic's calendar efficiently.
• Answer phone calls and respond to inquiries regarding services, procedures, and pet care.
• Maintain accurate patient records and update information as needed.
• Process payments and handle billing inquiries with professionalism.
• Assist veterinary staff with administrative tasks as required.
• Ensure the reception area is clean, organized, and stocked with necessary supplies.
• Collaborate with team members to provide exceptional care for all patients.

Veterinary Receptionist Experience

• Previous veterinary reception experience is required
• Strong interpersonal skills with a friendly demeanor towards clients and pets.
• Excellent organizational abilities to manage multiple tasks effectively.
• Proficient in using office equipment and software for scheduling and record-keeping.
• Ability to work well under pressure while maintaining attention to detail.
• A genuine love for animals and commitment to their well-being.

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