Client Services Representative

NVA Canada; Ottawa; On-site; CAD 25,000 - 35,000; Full time

Job summary

NVA Canada is seeking 1 compassionate Veterinary Receptionist to join our team at Billings Bridge Animal Hospital in Ottawa. This role focuses on delivering excellent customer service and support to pet owners in a welcoming environment.

Responsibilities include greeting clients and their pets, scheduling, answering inquiries, maintaining records, handling payments, and supporting staff to ensure smooth clinic operations.

Qualifications

• Previous veterinary reception experience is required.
• Strong interpersonal skills with a friendly demeanor towards clients and pets.
• Excellent organizational abilities to manage multiple tasks effectively.
• Proficient in using office equipment and software for scheduling and record-keeping.
• Ability to work well under pressure while maintaining attention to detail.
• A genuine love for animals and commitment to their well-being.

Responsibilities

• Greet clients and their pets upon arrival, ensuring a welcoming atmosphere.
• Schedule appointments and manage the clinic's calendar efficiently.
• Answer phone calls and respond to inquiries regarding services, procedures, and pet care.
• Maintain accurate patient records and update information as needed.
• Process payments and handle billing inquiries with professionalism.
• Assist veterinary staff with administrative tasks as required.
• Ensure the reception area is clean, organized, and stocked with necessary supplies.
• Collaborate with team members to provide exceptional care for all patients.

Skills

Interpersonal skills

Organizational skills

Customer service

Attention to detail

Tools

Scheduling software

Office equipment

Job description

We are seeking 1 compassionate and organized Veterinary Receptionist to join our dynamic team. This role is essential in providing excellent customer service and support to pet owners.

Our goal is to expand our existing team. Our team members enjoy a positive work atmosphere, have great team partnerships and are eager to support new team members. If you genuinely enjoy coming to work each day and want to be in a positive work environment, Billings Bridge Animal Hospital could be your new home.

Veterinary Receptionist Responsibilities

• Greet clients and their pets upon arrival, ensuring a welcoming atmosphere.
• Schedule appointments and manage the clinic's calendar efficiently.
• Answer phone calls and respond to inquiries regarding services, procedures, and pet care.
• Maintain accurate patient records and update information as needed.
• Process payments and handle billing inquiries with professionalism.
• Assist veterinary staff with administrative tasks as required.
• Ensure the reception area is clean, organized, and stocked with necessary supplies.
• Collaborate with team members to provide exceptional care for all patients.

Veterinary Receptionist Experience

• Previous veterinary reception experience is required
• Strong interpersonal skills with a friendly demeanor towards clients and pets.
• Excellent organizational abilities to manage multiple tasks effectively.
• Proficient in using office equipment and software for scheduling and record-keeping.
• Ability to work well under pressure while maintaining attention to detail.
• A genuine love for animals and commitment to their well-being.

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- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

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If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA Canada!

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NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.