Veterinary Client Experience Specialist

Crunch Fitness Canada Corporate; Corner Brook; On-site; CAD 36,000 - 48,000; Full time

Job summary

National Veterinary Associates in Corner Brook, Canada, seeks a front desk receptionist to greet clients, answer questions, and manage appointments. You will handle payments, process mail and e-mail, and maintain client information in our software, ensuring efficient service. A minimum of six months of related experience is required.

The role includes monitoring the waiting area and escalating complex issues to senior staff as needed. We value inclusivity and a welcoming work environment.

Qualifications

• Minimum of 6 months job-related experience required.

Responsibilities

• Greet clients and respond to questions to ensure a smooth client experience.
• Answer phone calls, screen for service needs and schedule appointments.
• Process incoming and outgoing pets, mail and e-mail and handle payments.
• Document and maintain client information and service data in company software.
• Escalate complex matters to senior staff and monitor waiting area cleanliness.

Skills

Customer service

Phone handling

Scheduling appointments

Cash handling

Data entry

Tools

Business operations software

Job description

National Veterinary Associates in Corner Brook, Canada, seeks a front desk receptionist to greet clients, answer questions, and manage appointments. You will handle payments, process mail and e-mail, and maintain client information in our software, ensuring efficient service. A minimum of six months of related experience is required.

The role includes monitoring the waiting area and escalating complex issues to senior staff as needed. We value inclusivity and a welcoming work environment.