Veterinary Receptionist

National Veterinary Associates; Airdrie; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Extended health benefits

RRSP matching

Professional development opportunities

Collaborative team environment

Job summary

City Centre Animal Hospital in Alberta is seeking a Full-Time Veterinary Receptionist to join our busy team. We value warmth, organization, and a calm, friendly approach when helping clients and their pets in the evenings and on weekends.

You will greet clients, answer inquiries, manage appointments, handle payments, and coordinate with veterinarians and staff. A positive attitude and strong teamwork are essential to providing excellent care.

Qualifications

• Previous veterinary reception or customer service experience.
• Strong phone, email, and client communication skills.
• Ability to multitask in a busy clinic environment.
• Comfort with handling payments and client accounts.

Responsibilities

• Greet clients and patients with a warm, welcoming attitude.
• Answer phones, emails, and client inquiries.
• Book, confirm, and manage appointments.
• Check clients in and out accurately.
• Process payments and maintain client accounts.
• Coordinate with DVMs, RVTs, and hospital team.
• Assist clients with products, medications, and questions.
• Follow reception protocols and manage client flow.
• Maintain a clean, organized reception area.
• Support retail/inventory tasks when needed.
• Assist with mid-day and closing tasks.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Team player

Calm under pressure

Professionalism

Friendly demeanor

Patience

Tools

POS system

Appointment software

Job description

Hospital Name: City Centre Animal Hospital

Job Type: Support Staff

Description & Requirements

Full-Time Veterinary Receptionist

City Centre Animal Hospital is looking for a Full-Time or Part-Time Veterinary Receptionist to join our team! We're looking for someone who is warm, organized, confident, and genuinely enjoys helping people and their pets, with availability to work both evenings and weekends. Wage is flexible and will be based on experience and qualifications.

Our reception team is the first and last impression our clients have of the hospital, so we're looking for someone who thrives in a busy environment and can confidently multitask, communicate with clients, and support the team throughout the day.

What you'll be doing:

• Greeting clients and patients with a warm and welcoming attitude
• Answering phones, emails, and client inquiries
• Booking, confirming, and managing appointments
• Checking in and checking out clients efficiently and accurately
• Processing payments and maintaining accurate client accounts
• Communicating with DVMs, RVTs, TAs, and the rest of the hospital team
• Assisting clients with food, medications, products, and general questions
• Following hospital booking and reception protocols
• Monitoring appointment schedules and helping manage client flow and wait times
• Maintaining a clean, organized, and welcoming reception area
• Assisting with retail and inventory-related tasks when needed
• Supporting the team with general mid-day and closing tasks
• Providing exceptional client service while maintaining professionalism during challenging situations

We're looking for someone who:

• Has previous veterinary reception or customer service experience
• Is confident, friendly, and comfortable communicating with a wide variety of clients
• Is highly organized and able to multitask in a fast-paced environment
• Has strong attention to detail and accuracy
• Is comfortable handling payments and client accounts
• Works well independently but is also a strong team player
• Takes initiative and looks for ways to support the team
• Can remain calm and professional in stressful or busy situations
• Has a positive attitude and genuinely enjoys working with people and animals

We're a busy, supportive, and team-focused veterinary hospital that values communication, teamwork, accountability, and creating a positive experience for both our clients and our staff.

We're also proud to offer a comprehensive benefits package, including:

• Extensive extended health care benefits
• RRSP matching
• Opportunities for continued learning and professional development
• A supportive, collaborative team environment

Position: Full-Time Veterinary Receptionist
Location: City Centre Animal Hospital
Availability: Must be available for evenings and weekends
Wage: Flexible and based on experience and qualifications