Client Service Representative / Veterinary Reception

P3 Veterinary Partners Inc.; Kelowna; On-site; CAD 25,141 - 27,552; Full time

Benefits offered by this job

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Wellness programs

Pet and veterinary discounts

Uniform allowance

Extended paid learning opportunities

Job summary

Pawsitive Veterinary Care is seeking a friendly Client Care Representative (Veterinary Receptionist) who loves animals and helping people. You will work in a fast-paced veterinary setting, handling appointment coordination, client communications, and basic medical record maintenance.

Previous animal or medical experience is a plus, with opportunities to grow within the team. The role involves organizing schedules, maintaining a clean hospital, and providing compassionate care to pets and their

Qualifications

• Excellent interpersonal and communication abilities.
• Basic computer and record-keeping skills.
• Customer service experience in a clinical setting.
• Animal care interest or experience preferred.

Responsibilities

• Assist veterinarians and clients with appointments.
• Organize scheduling and task management.
• Communicate with clients by phone and electronic channels.
• Maintain veterinary medical records.
• Keep the hospital environment clean and organized.
• Interact with and care for pets with attention and love.
• Support social media management.

Skills

Interpersonal skills

Computer skills

Customer service experience

Animal/medical experience

Job description

Attention all animal lovers! Are you also a people‑person? Pawsitive Veterinary Care is looking for you!

Pawsitive Veterinary Care is hiring for a Client Care Representative (Veterinary Receptionist) with a love of animals, a passion for people, and an interest in medicine, growth opportunities, and team dynamics. The ideal candidate has strong interpersonal skills, computer skills, customer service experience, and animal and/or medical experience. The role includes the following duties:

• Assisting veterinarians and client with appointments
• Organizing, scheduling, and task management
• Client communications through phones and electronics
• Maintaining veterinary medical records
• Maintaining a clean hospital environment
• Interacting and handling people's pets with love and attention
• Social media management

Weekly Hours

5 days/week full-time

• Tuesday: 9am - 5pm
• Wednesday: 9am - 5:30pm
• Thursday: 9am - 5:30pm
• Friday: 9am - 5pm
• Saturday: 9am - 4pm
• Daily lunch breaks with flexibility, minimum 30 minutes up to 1 hour.

Benefits

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Wellness programs
• Pet and veterinary discounts
• Uniform allowance
• Extended paid learning opportunities

Benefits accessible after 3 month probationary period.

$18.25 - $20 an hour

Starting wage may vary based on experience.

Are you excited to work with animals? Do you find joy in helping others? We would love to see you apply!