Veterinary Receptionist

5280 Veterinary Care; Quinte West; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and a 401(k) plan forful

Professional development opportunities

Job summary

5280 Veterinary Care is seeking a skilled and compassionate veterinary receptionist to serve as the primary contact for clients and their pets. This role balances administrative precision with warmth across a wide range of interactions, including sensitive or emotional circumstances.

You will handle high-volume front desk tasks, schedule appointments, process payments, update records in EMR, and collaborate with veterinarians and staff to ensure a smooth, supportive client experience.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Avimark required.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Proficiency in appointment scheduling, phone management, records, and payments.
• Strong customer service and ability to handle high-volume client relations.
• Excellent verbal and written communication; active listening.
• Comfortable with animals of varying sizes and temperaments.

Responsibilities

• Greet and check in clients and patients, update medical records, and confirm appointments.
• Answer and manage a multi-line telephone system and schedule appointments.
• Process payments, post charges, and explain invoices.
• Communicate medical information compassionately, including end-of-life discussions.
• Maintain EMR and data entry in PIMS.
• Coordinate with veterinarians and staff to relay messages and manage patient flow.
• Maintain reception area and waiting room cleanliness and organization.

Skills

Customer service

Communication skills

Active listening

Multitasking

Tools

Avimark

Job description

Veterinary Receptionist

5280 Veterinary Care is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary : $22.00-$24.00 per hour dependent on skills and experience

Schedule: Four 10 hour shifts per week, every other Saturday, one rotating late shift per week 9:30AM-8:30PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Avimark required
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

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