Veterinary Receptionist, Client Care, District Animal Hospital

VCA Animal Hospitals; Calgary; On-site; CAD 38,000 - 46,000; Full time

Job summary

District Animal Hospital in Calgary, AB is seeking a full-time Veterinary Receptionist, Client Care to provide outstanding front-desk support to our hospital team and clients. You will welcome patients, answer calls, book appointments, and handle emails with empathy and professionalism, while learning veterinary office procedures and supporting veterinary staff.

No animal experience required if you love pets; previous customer service experience is an asset.

Qualifications

• Front desk experience or customer service helpful.
• Comfort with multi-line phone systems and email correspondence.
• Willingness to learn veterinary procedures and office processes.

Responsibilities

• Create a warm, welcoming environment for patients and pet parents.
• Answer calls, book appointments, and manage follow-ups.
• Handle emails from clients, referring veterinarians, and staff.
• Admit and discharge patients and process payments.
• Schedule appointments and maintain accurate patient records.

Skills

Customer service

Phone system handling

Appointment scheduling

Email management

Empathy

Job description

Veterinary Receptionist, Client Care

Location: Calgary, AB

District Animal Hospital is currently welcoming a full-time Veterinary Receptionist, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital.

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality or retail is an asset!
• No experience with animals, no problem, so long as you love pets!

What We Can Offer You

• Registered Veterinary Technologist or eligible to register
• Perform clinical procedures: venipuncture, Catheter placement, radiology, surgical prep, anesthesia monitoring and patient assessment
• Willing to enhance technical skills; anesthesia, mechanical ventilators
• Ability to thrive in a steady and often fast-paced environment
• Exceptional interpersonal skills in working with your colleagues and pet parents
• Proven ability to keep accurate patient records
• Strong ability to problem-solveand adjust priorities as necessary

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.