Veterinary Receptionist, Client Care, Central Victoria Veterinary Hospital

Marsveterinary; Victoria; On-site; CAD 26,174 - 34,440; Full time

Benefits offered by this job

RRSP Employer 5% Match Program

Competitive wages and health/dental benefits

Opportunity for scholarships

Annual uniform allowance

Generous personal pet care discounts

Shopping discounts and wellness apps

Job summary

Mars Veterinary is seeking a full-time Veterinary Receptionist, Client Care in Victoria, BC. This role is essential for the efficient operation of the Central Victoria Animal Hospital, requiring excellent customer service and organizational skills.

Responsibilities include creating a welcoming atmosphere, assisting veterinary staff, managing appointments and communications, and providing care for pets. Benefits include competitive wages, health/dental benefits, and career development opportunities.

Qualifications

• Excellent customer service skills and a real aptitude for putting people at ease.
• Strong organizational skills are essential.
• Willingness to learn about veterinary services and assist staff.

Responsibilities

• Create a welcoming environment for patients and pet parents.
• Assist veterinary staff with various tasks and treatments.
• Answer phone calls and manage appointment bookings.
• Handle email correspondence with clients and veterinarians.
• Admit and discharge pet patients, including invoicing and billing.

Skills

Customer service skills

Organizational skills

Communication skills

Willingness to learn

Job description

Veterinary Receptionist, Client Care

Location: Victoria, BC

Compensation: $19.00 to $25.00 per hour, depending on experience

Central Victoria Animal Hospital is currently welcoming a customer service-focused Veterinary Receptionist, Client Care to join our team. This full‑time opportunity includes a range of responsibilities that directly attribute to the efficient and effective daily operation of the hospital.

Responsibilities

• Create a warm and welcoming environment for our patient and pet parents
• Assist veterinary staff with various tasks and treatments when required
• Answer a multiline phone system and track and book appointments effectively
• Place outbound calls to pet parents for follow‑up and future appointment bookings
• Respond to and manage email correspondence; clients, referring veterinarians and internal office messages
• Admit and discharge pet patients
• Invoicing/billing; create estimates, obtain pet owner confirmation and process payments
• Schedule appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatments

Benefits

• RRSP Employer 5% Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan – Ask us more!
• A caring culture of Wellness and Appreciation!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

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VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.