Veterinary Client Service Representative - VCA Canada Guardian Veterinary Centre

VCA Animal Hospitals; Edmonton; On-site; CAD 35,000 - 45,000; Full time

Job summary

A veterinary clinic in Edmonton seeks a full-time Client Care Specialist to enhance client experiences. This role involves assisting clients and their pets, managing appointments, facilitating communications, and supporting the veterinary team. Ideal candidates possess strong customer service skills and a welcoming attitude. The clinic offers opportunities for career development and generous pet care discounts.

Benefits

Career development opportunities

Personal pet care discounts

Supportive work environment

Qualifications

• Experience in a customer service role, ideally in a veterinary or medical setting.
• Ability to manage multitasking in a busy environment.
• Willingness to assist with veterinary staff tasks.

Responsibilities

• Create a welcoming environment for clients and their pets.
• Assist veterinary staff with various tasks as needed.
• Answer a multiline phone system and manage appointments.
• Follow up with clients as needed.

Skills

Customer service skills

Organizational skills

Communication skills

Job description

Overview

VCA Canada Guardian Veterinary Centre is currently recruiting for a full-time customer service focused Client Care Specialist to join our clinic. This opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated!

Responsibilities

• Create a warm and welcoming environment for our patient and pet parents
• Assisting veterinary staff with various tasks and treatments when required
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

VCA Canada Offers

• Exceptional career development
• Generous personal pet care discounts
• A network of highly educated and skilled professionals!!
• And more perks!

VCA Canada Cares

At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more, www.careers.vcacanada.com.

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VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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