user support technician

Coast Hotels; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job description

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network, and Internet support to users in response to identified difficulties