user support technician

TOOTH CORNER DENTAL OFFICE; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A dental office in Toronto is looking for a dedicated individual to provide technical support primarily at their physical location. This full-time, permanent role will require the setup of equipment, troubleshooting of network issues, and offering user training. Candidates must be authorized to work in Canada. The position offers a salary of $36.00 hourly for 30 hours per week. Overtime may be required and the role requires full commitment to on-site work.

Qualifications

• Must be authorized to work in Canada as a permanent or temporary resident.
• Experience in computer network performance reporting is an asset.

Responsibilities

• Provide access to computer networks for users.
• Report performance issues of systems and networks.
• Consult technical documents to implement solutions.
• Set up equipment for employees and ensure proper installations.
• Provide advice and training based on user difficulties.

Skills

Technical support

Customer service

Problem-solving

Job description

Job Details

• Salary 36.00 hourly / 30 hours per week
• Terms of employment Permanent employment Full time
• Overtime required
• Starts as soon as possible
• Source Job Bank #3425596

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Work must be completed at the physical location. There is no option to work remotely.

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2026-01-08

Important notice

This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.