user support technician

Government of Canada; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A government organization in Mississauga is seeking a Technical Support Analyst. You will be responsible for troubleshooting computer systems, providing training to users, and maintaining a log of issues. The role requires excellent communication skills and a detail-oriented approach. This position requires on-site work with no remote option available.

Qualifications

• 1 to 2 years of experience in technical support.
• Knowledge of computer systems and networks.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Consult user guides and technical manuals to implement solutions.
• Provide advice and training to users.

Skills

Troubleshooting

Technical problem resolution

User support and training

Attention to detail

Excellent oral communication

Excellent written communication

Education

College/CEGEP

Job description

Overview

Languages: English

Education: College/CEGEP

Experience: 1 year to less than 2 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Troubleshoot and resolve technical problems

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty