user support technician

Government of Canada; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A government agency in Mississauga is looking for a Technical Support Analyst to assist users with computer systems and networks. The role requires a college diploma and 1–2 years of experience in technical support. Candidates must be organized, detail-oriented, and focused on client needs. Benefits include health care and dental plans, and free parking is available.

Benefits

Dental plan

Health care plan

Vision care benefits

Free parking available

Qualifications

• 1 year to less than 2 years of experience in a technical support role.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Provide business systems and network support.

Skills

MS Office

MS Windows

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 to 2 years

Job description

Overview Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Computer hardware or software retailer/wholesaler

Responsibilities Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Experience and specialization Computer and technology knowledge

• MS Office
• MS Windows

Additional information Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Ability to multitask
• Honesty

Benefits Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Bonus

Other benefits

• Free parking available