user support technician

JumpModel; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Analyst to provide exceptional assistance to users facing computer difficulties. In this role, you will be responsible for troubleshooting issues, consulting technical manuals, and delivering training to enhance user experience. Your expertise in ITIL, Oracle, and ERP software will be crucial in providing effective solutions. Join a dynamic team where your contributions will directly impact user satisfaction and operational efficiency. If you are passionate about technology and helping others, this opportunity is perfect for you.

Qualifications

• Strong knowledge in ITIL and customer service.
• Experience with Oracle and ERP software is essential.

Responsibilities

• Assist users with computer difficulties and provide solutions.
• Maintain a log of problems and solutions for future reference.

Skills

Technical Support

Customer Service

Problem Solving

Training

Tools

ITIL

Oracle

ERP software

Database software

Spreadsheet software

Job description

Job Responsibilities

1. Respond to users experiencing difficulties with computer
2. Consult user guides, technical manuals and other documents to research and implement solutions
3. Provide advice and training to users in response to identified difficulties
4. Collect, organize and maintain a problems and solutions log for use by other technical support analysts
5. Provide business systems, network and Internet support to users in response to identified difficulties
6. Provide customer service

Computer and Technology Knowledge

• Information Technology Infrastructure Library (ITIL)
• Servers
• Database software
• Oracle
• Spreadsheet
• Enterprise resource planning (ERP) software

Work Conditions and Physical Capabilities