user support technician

JumpModel Inc.; Edmonton; On-site; CAD 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a dedicated technical support specialist to join their dynamic team. This role involves providing essential support to users, troubleshooting technical issues, and ensuring smooth operation of IT systems. The ideal candidate will have a strong background in information technology, excellent problem-solving skills, and a passion for customer service. You'll work in a fast-paced environment, balancing in-person and remote tasks, while contributing to the overall efficiency of the organization. If you're ready to make a difference and thrive in a collaborative setting, this opportunity is for you.

Qualifications

• 5+ years of experience in technical support and IT services.
• Strong knowledge of ITIL and database management.

Responsibilities

• Provide technical support and solutions to users experiencing difficulties.
• Manage incidents and maintain a log of problems and solutions.

Skills

Customer Service

Problem Solving

Technical Support

Attention to Detail

Education

Bachelor's degree

Tools

ITIL

Oracle

SQL

ERP Software

Spreadsheet Software

XML

Job description

Overview

Languages

English

Education

• Bachelor's degree

Experience

5 years or more

Hybrid: Work must be completed both in person and remotely.

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service
• Manage incidents

Experience and specialization

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Servers
• Database software
• Oracle
• SQL
• Spreadsheet
• XML
• Enterprise resource planning (ERP) software

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail