IT Service Technician I

VC3, Inc.; Canada; Remote; CAD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking an IT Service Technician I to provide essential technical support to clients. This role involves troubleshooting a variety of issues, from Active Directory to network devices, ensuring seamless operations for users. With a strong emphasis on collaboration and continuous learning, this position offers a unique opportunity to grow within a supportive environment. Join a team that values transparency and open communication while delivering tailored managed services and cybersecurity solutions. If you are passionate about technology and eager to make a difference, this role is perfect for you!

Benefits

Comprehensive benefits

401K/RRSP matching

Career advancement opportunities

Flexible work environment

Qualifications

• At least 1 year of experience in technical support or related education.
• Understanding of Windows OS and Microsoft Office environments.

Responsibilities

• Provide end-user support via phone, email, and webchat.
• Troubleshoot issues with Active Directory, Exchange, and O365.
• Manage service tickets and maintain accurate documentation.

Skills

Technical Support

Windows OS (7, 8, 10, 11)

Microsoft Office

Office 365

Active Directory

Troubleshooting

Education

1-year experience in technical support or related education

Job description

IT Service Technician I

Department: Service Delivery

Employment Type: Full Time

Location: Canada - Remote

Description

The Service Technician I provides technical support to VC3 clients, responding to inquiries, running diagnostics, identifying issues, and implementing solutions within a defined scope of support.

Our People

Our team members are collaborative, positive, and dedicated to mutual success. Transparency and open communication are core values, guided by Passionately Curious, Own It, Go Beyond, and Serve as One.

Our Core Focus

We serve those who serve with innovative technologies, delivering tailored managed services and cybersecurity solutions, backed by nearly 30 years of expertise.

Your Growth

We prioritize development and offer numerous career advancement opportunities through hands-on experiences and formal programs, fostering continuous learning.

Key Responsibilities

• Follow "The VC3 Way" standards and processes to ensure consistent customer results.
• Provide end-user support via phone, email, and webchat.
• Triaging inbound requests using ITIL-based models.
• Fulfilling IMAC requests.
• Troubleshooting issues with Active Directory, Exchange, and O365.
• Assisting with password resets, account unlocks, and email updates.
• Managing user accounts and workstation profiles.
• Running reports and investigating security issues like spam and malware.
• Setting up VPN/remote access and troubleshooting printers, network drives, DNS, and offline files.
• Basic server troubleshooting, workstation maintenance, and hardware issues.
• Supporting mobile devices, server & network devices, and performing diagnostics.
• Following up with clients and escalating issues as needed.

Additional Responsibilities

• Maintaining accurate documentation and creating user guides.
• Managing service tickets and participating in team meetings and on-call rotations.

Skills, Knowledge, and Expertise

• At least 1-year experience in technical support or related education.
• Understanding of Windows OS (7, 8, 10, 11), Microsoft Office, Office 365, and Windows Server environments.

Additional Information

• Minimal travel expected; background checks required.
• Comprehensive benefits and 401K/RRSP matching offered.

Thank you for your interest in VC3. We appreciate all applications; only selected candidates will be contacted.