user support technician

TOP 10 TRANSPORT LTD.; Edmonton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Analyst to provide exceptional support for computer systems and networks. In this dynamic role, you will assist users facing technical difficulties, consult manuals for solutions, and maintain a comprehensive log of issues and resolutions. You will also participate in application redesign and set up equipment for employee use. If you thrive in a fast-paced environment and possess strong organizational skills, this is an exciting opportunity to make a significant impact in a supportive team setting.

Qualifications

• 2 years to less than 3 years of experience in technical support.
• Education requirement includes a 1-2 year non-university diploma.

Responsibilities

• Provide support for computer systems and networks.
• Consult manuals to implement solutions for users.
• Maintain a log of problems and solutions for future reference.

Skills

User Support

Problem Solving

Time Management

Organizational Skills

Education

College or CEGEP diploma

Tools

MS Office

Networking Software

Networking Hardware

Servers

Job description

Minimum Requirements

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 2 years to less than 3 years

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and Technology Knowledge

• Networking software
• Networking hardware
• Servers
• MS Office

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking

Personal Suitability

• Organized
• Team player
• Time management