user support technician

Albertaresearchcenter; Alberta; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated User Support Technician to join their team. In this entry-level role, you will be the first line of support for users experiencing difficulties with their computers, ensuring they have access to necessary networks and resources. Your ability to troubleshoot issues and provide exceptional customer service will be key in maintaining smooth operations. This role offers a fantastic opportunity to grow within a supportive environment that values mentorship and professional development. If you're passionate about technology and helping others, this position is perfect for you!

Benefits

Free parking available

Learning/training paid by employer

Wellness program

Qualifications

• Entry-level position requiring basic technical support skills.
• Experience in call center and quality assurance is beneficial.

Responsibilities

• Provide access to computer networks and manage incidents.
• Respond to user issues and maintain a problems log.
• Supervise other technical support workers.

Skills

Customer Service

Problem Solving

Technical Support

Network Access Management

Education

College/CEGEP

Job description

Join to apply for the user support technician role at Alberta Research Center.

Overview

Languages: English

Education:

• College/CEGEP

Experience: 7 months to less than 1 year

Work Location: On site. Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Experience and Specialization

• Type of experience: Call centre

• Area of work experience: Quality assurance or control

Additional Information

• Security and safety: Criminal record check

• Transportation/travel information: Own transportation

Benefits

• Free parking available
• Learning/training paid by employer
• Wellness program

Employment Groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Support for persons with disabilities: Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Support for newcomers and refugees: Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Support for youths: Offers mentorship, coaching and/or networking opportunities for youth
• Support for Veterans: Offers mentorship, coaching and/or networking opportunities for Veterans
• Support for Indigenous people: Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Support for mature workers: Offers mentorship, coaching and/or networking opportunities for mature workers
• Supports for visible minorities: Offers mentorship programs that pair members of visible minorities with experienced employees

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Information Technology

Industries: Research