Technician - MWS Service

Cencora, Inc.; Canada; Remote; CAD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to improving health outcomes for people and animals. As an MWS Service Technician, you'll play a vital role in ensuring customer satisfaction through maintenance and training on innovative systems. This position offers the chance to work closely with clients, utilizing your technical skills to solve problems and enhance product usage. With competitive compensation and a supportive culture, this is an opportunity to grow your career while making a meaningful impact.

Benefits

Health coverage

Wellness programs

Family support

Training and development opportunities

Qualifications

• Knowledge of electrical wiring, plumbing, welding, and fabrication required.
• Proficiency with power tools and reading electrical diagrams.

Responsibilities

• Provide customer service, preventative maintenance, and user training on Micro Weigh Systems.
• Troubleshoot issues and maintain customer relationships.

Skills

Effective Communication

Customer Service

Organizational Knowledge

Market and Customer Knowledge

Quality Service

Product Knowledge

Technological Expertise

Mathematics and Reasoning

Interpersonal Skills

Education

High School diploma or equivalent

Tools

Power tools

Volt meters

Micro Weigh System software

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The MWS Service Technician is responsible for providing a high level of customer satisfaction through site selection, preventative maintenance, customer service, user training of the Micro Weigh System, and related technologies. The Service representative also supports sales, educates customers on product use, and maximizes customer value and MWS revenue.

• Build trust and influence with customers, maintaining relationships with integrity and dedication.
• Perform preventative maintenance, onsite and remote service of Micro Weigh Systems and related technologies.
• Optimize customer benefits from our systems and solutions.
• Troubleshoot and resolve issues.
• Install parts, perform electrical work, plumbing, welding, and fabrication.
• Transport and deliver equipment to customer sites.
• Maintain, modify, and accurately adjust dosages for feed additives and rations using Micro Weigh System software based on specifications.
• Conduct operational tests following protocols and checklists.
• Maintain and update FDA files for customers and train them on compliance.
• Train customer staff on equipment operation, inventory control, and FDA guidelines.
• Educate customer management on new products and programs to support sales.
• Perform other duties as assigned.

Experience and Educational Requirements:

• High School diploma or equivalent preferred.
• Knowledge of electrical wiring, plumbing, welding, and fabrication required.
• Experience with feed yard operations is helpful.
• Proficiency with power tools, volt meters, and reading electrical diagrams.
• Computer skills including Microsoft Office and basic software knowledge.
• Ability to read and understand English.
• Good customer service skills and a sense of urgency required.
• Valid Driver’s License and acceptable driving record required.
• Candidates should have or be able to obtain a CDL.
• Availability for emergency service calls, holiday and weekend coverage, and overnight travel.
• Ability to lift up to 100 lbs.

Skills and Ability Requirements:

Effective Communication: Speaks effectively in various situations, recognizes communication methods, and strives for impactful delivery.

Customer Service: Customer-oriented, responsive, builds relationships, and acts on customer needs.

Organizational Knowledge: Understands company objectives, structure, and builds internal networks.

Market and Customer Knowledge: Knows the market, competitors, and customer expectations; builds relationships and identifies opportunities.

Quality Service: Defines and delivers quality based on customer needs, resolves problems quickly.

Product Knowledge: Proficient in explaining and selling products; emphasizes proper use and compliance.

Technological Expertise: Keeps informed of industry tech advances and applies them effectively.

Mathematics and Reasoning: Uses quantitative data and logical reasoning to solve problems and draw conclusions.

Interpersonal Skills: Communicates honestly and respectfully, adapting to communication needs of others.

What Cencora Offers

We provide competitive compensation, benefits, and resources supporting an inclusive culture and personal growth. Benefits include health coverage, wellness programs, family support, training, and development opportunities. More details at https://www.virtualfairhub.com/cencora.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment and non-discrimination. We provide accommodations for individuals with disabilities during the employment process. Contact us at 888.692.2272 or [e-mail] for accommodation requests.

Affiliated Companies

MWI Veterinary Supply Company