user support technician

Leena Instruments Ltd.; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated technical support specialist to join their team. In this role, you will be responsible for assisting users with computer-related challenges, providing training, and ensuring efficient system operations. You will thrive in a fast-paced environment, where attention to detail is paramount, and your ability to solve problems will directly impact user satisfaction. This position requires a strong foundation in technology and the ability to work collaboratively with others. If you're ready to take on a rewarding challenge and make a difference, this opportunity is for you.

Qualifications

• 1-2 years of experience in technical support roles.
• Knowledge of computer systems and troubleshooting techniques.

Responsibilities

• Respond to user difficulties with computers and provide solutions.
• Supervise technical support workers and maintain a problems log.

Skills

Computer and technology knowledge

Attention to detail

Problem-solving

Education

College, CEGEP or other non-university certificate or diploma

Tools

MS Office

MS Windows

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience

1 year to less than 2 years

Work Location

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and Specialization

• Computer and technology knowledge
• MS Office
• MS Windows

Additional Information

Security and Safety

• Bondable
• Basic security clearance

Transportation/Travel Information

• Own transportation

Work Conditions and Physical Capabilities

• Fast-paced environment
• Repetitive tasks
• Attention to detail