User support technician

Kibbi; Delta; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

Kibbi in Delta, Canada offers a permanent, hybrid technical support analyst role requiring a college/CEGEP diploma and 1–2 years of experience. The role involves assisting users with computer issues, researching solutions, training users, and contributing to application improvements.

A team supervision element and strong customer service are emphasized. Work is conducted in English with a 35-hour work week.

Qualifications

• College diploma in a related field (1–2 years).
• Proven ability to assist users and resolve issues.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Consult guides, manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other analysts.
• Participate in redesign of applications and other software.
• Supervise other technical support workers in the group.
• Provide business systems, network and Internet support to users.
• Provide customer service.

Skills

Customer service

Technical support

Troubleshooting

Documentation

Education

CEGEP/College diploma

Job description

• * Education:
• * Expérience:

EDUCATION

• * College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

TASKS

• * Respond to users experiencing difficulties with computer
• * Consult user guides, technical manuals and other documents to research and implement solutions
• * Provide advice and training to users in response to identified difficulties
• * Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• * Participate in the redesign of applications and other software
• * Supervise other technical support workers in this group
• * Provide business systems, network and Internet support to users in response to identified difficulties
• * Provide customer service

EXPERIENCE

• * 1 year to less than 2 years

WORKPLACE INFORMATION

• * Hybrid
• * Durée de l'emploi: Permanent
• * Langue de travail: Anglais
• * Heures de travail: 35 hours per week