IT Support Specialist

e team; Longueuil; On-site; CAD 79,000 - 84,000; Part time

Job summary

e team is seeking an IT Support Specialist for a 12-month contract in Longueuil, QC. You will interface with end users to resolve complex system issues and coordinate ICMS activities for installations and changes.

Responsibilities include diagnosing problems, implementing changes, documenting procedures, and guiding users to reduce recurring errors. Work hours range from 30 to 33 per week; minimum diploma not required.

Qualifications

• No degree required, contract position
• 12-month term
• On-site IT support in Longueuil

Responsibilities

• Interfaces with end users to resolve complex problems escalated via tickets.
• Assesses diagnostic information and recommends corrective actions.
• Coordinates ICMS activities for complex installations and changes.
• Measures team performance and revises plans to meet SLAs.
• Provides technical services to project work and documents procedures.
• Provides guidance to client population to reduce recurring errors.
• Escalates issues as appropriate and suggests process improvements.
• Keeps systems and hardware documentation up to date.

Skills

End user support

Problem escalation

Diagnostic assessment

ICMS coordination

Job description

IT Support Specialist

Job Type: Contract; 12 months contract.

Job Location: Longueuil, Quebec J4G 1A1.

Heures de travail: 30 to 33 hours per week.

No degree, certificate or diploma. Industrial/commercial (general).

Estimate costs of installing equipment. Oversee the preparation of sales and orders.

Salary: CA$57.03–CA$60.70 hourly.

• Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process.
• Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
• Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria.
• Measures, maintains and documents team performance in relation to established goals, time frames and service levels. Revises plans as necessary.
• Provides technical services in support of project work; works with project teams to develop, engineer and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
• Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products.
• Escalates issues or concerns as appropriate.
• Recommends changes to procedures and processes; implements as approved.
• Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
• Creates and maintains systems software and hardware documentation and assesses system information where appropriate.
• Provides leadership and work guidance to less experienced personnel.