Deskside support technician

Kibbi; Delta; On-site; CAD 52,000 - 68,000; Full time

Job summary

Kibbi is seeking a technical support specialist in Delta, Canada, to assist users with computer-related difficulties and to document solutions for the team. The role involves researching guides, training users, and maintaining logs of issues and resolutions.

You will help with application and software improvements and provide network and Internet support as needed. The position requires 2–3 years of experience, strong Windows and Office skills, and the ability to work under tight deadlines.

Qualifications

• 2–3 years of experience in technical support or a similar role.
• Strong troubleshooting and problem-solving skills.
• Ability to document issues and resolutions clearly.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Consult guides and manuals to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a log of issues and solutions for others.
• Participate in redesign of applications and software.
• Provide business systems, network and Internet support to users.
• Set up equipment for employee use and ensure correct installation of cables, OS, or software.
• Perform Web-server backup and recovery operations.

Skills

Technical support

Troubleshooting

Documentation

Multitasking

Education

College/CEGEP

Tools

MS Windows

MS Office

Networking basics

Web servers

Job description

• Education:
• Expérience:

EDUCATION

• College/CEGEP

TASKS

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Internet
• Servers
• Desktop applications
• MS Office
• MS Windows

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

PERSONAL SUITABILITY

• Accurate
• Ability to multitask
• Time management

EXPERIENCE

• 2 years to less than 3 years
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 35 hours per week