user support technician

Alberta Music Records; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Analyst to join their dynamic team in a fast-paced environment. This role involves providing exceptional customer service and technical support, ensuring users have access to computer networks, and maintaining performance logs for troubleshooting. The ideal candidate will have a college diploma and 1-2 years of experience in technical support. With a commitment to employee wellness and training, this opportunity offers a supportive workplace where your contributions will make a significant impact.

Benefits

Free parking available

Learning/training paid by employer

Wellness program

Qualifications

• 1-2 years experience in technical support or related field.
• Ability to supervise and assist other technical support workers.

Responsibilities

• Provide technical support and customer service to users.
• Set up and maintain computer networks and systems.
• Supervise other technical support staff.

Skills

Customer Service

Technical Support

Network Management

Problem Solving

Education

College or CEGEP diploma

Job description

Minimum Education Requirements

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work Setting

• Willing to relocate

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Security and Safety

• Criminal record check

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure

Experience

• 1 year to less than 2 years

Other Benefits

• Free parking available
• Learning/training paid by employer
• Wellness program