user support technician

www.canadainternational.gc.ca - Jobboard; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated User Support Technician to join their team. This role involves providing essential support to users, ensuring seamless access to computer networks, and troubleshooting technical issues. The ideal candidate will have a strong background in customer service and technical support, with the ability to consult various resources to implement effective solutions. If you're passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you. Join a company that values teamwork and offers growth potential in a supportive setting.

Benefits

Team building opportunities

Parking available

Qualifications

• Experience in providing user support and troubleshooting technical issues.
• Knowledge of computer networks and systems performance reporting.

Responsibilities

• Provide access to computer networks and support users with technical difficulties.
• Consult manuals and documents to implement solutions and provide training.

Skills

Customer Service

Network Access

Incident Management

Technical Troubleshooting

Education

College or CEGEP diploma

Job description

Posted onMay 09, 2025 by a licensed third-party for Employer details WIZ SYSTEMS INC.

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Job details

user support technician

Posted onMay 09, 2025 by a licensed third-party for Employer details WIZ SYSTEMS INC.

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Job details

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Manage incidents. Screening questions: Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Experience: 1 year to less than 2 years. Other benefits: Team building opportunities. Parking available.

• Location 4310 104 AVE NE CABIN 3 Calgary , AB T3N 1W2
• Workplace information On site
• Salary $ 36.00 to $ 38.00 HOUR hourly (To be negotiated) / 30 to 40 hours per week
• Terms of employment Permanent employment Full time
• Day, Early Morning, Morning
• Starts as soon as possible
• Benefits:Other benefits
• vacancies 1 vacancy
• Source Job Bank #3303243

• 4310 104 AVE NE CABIN 3Calgary, ABT3N 1W2

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service
• Manage incidents

Benefits

Other benefits

• Team building opportunities
• Parking available

Who can apply for this job?

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-06-08

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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WIZ SYSTEMS INC.

• Professional, scientific and technical services

The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.