user support technician

Government of Canada; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their technical support team. In this role, you will be responsible for assisting users with computer-related issues, providing training, and managing incidents in a fast-paced environment. This position requires a proactive approach to problem-solving and the ability to work under pressure while meeting tight deadlines. With opportunities for learning and development, this role offers a chance to grow your skills while contributing to a supportive team. If you are passionate about technology and helping others, this is the perfect opportunity for you.

Benefits

Free parking available

Learning/training paid by employer

Qualifications

• Experience in technical support is an asset.
• Ability to provide training and advice to users.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Set up equipment and manage incidents effectively.
• Maintain a log of problems and solutions for reference.

Skills

Technical Support

Problem Solving

User Training

Education

No degree, certificate or diploma

Job description

Overview

Languages: English

Education

• No degree, certificate or diploma

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Willing to relocate

Responsibilities

• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Manage incidents

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Sitting

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer