User Support Lead - Hybrid, Training & Solutions

Kibbi; Delta; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

Kibbi in Delta, Canada offers a permanent, hybrid technical support analyst role requiring a college/CEGEP diploma and 1–2 years of experience. The role involves assisting users with computer issues, researching solutions, training users, and contributing to application improvements.

A team supervision element and strong customer service are emphasized. Work is conducted in English with a 35-hour work week.

Qualifications

• College diploma in a related field (1–2 years).
• Proven ability to assist users and resolve issues.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Consult guides, manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other analysts.
• Participate in redesign of applications and other software.
• Supervise other technical support workers in the group.
• Provide business systems, network and Internet support to users.
• Provide customer service.

Skills

Customer service

Technical support

Troubleshooting

Documentation

Education

CEGEP/College diploma

Job description

Kibbi in Delta, Canada offers a permanent, hybrid technical support analyst role requiring a college/CEGEP diploma and 1–2 years of experience. The role involves assisting users with computer issues, researching solutions, training users, and contributing to application improvements.

A team supervision element and strong customer service are emphasized. Work is conducted in English with a 35-hour work week.