Hybrid Tech Support Specialist - Level 1

Quadbridge Inc.; Vancouver; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

RRSP

Professional training & development

Health, dental, life, STD and LTD

Top-tier equipment provided

Team social events

Gym access

Phone allowance

Pet-friendly office

Job summary

Quadbridge Inc. is seeking a Technical Customer Support Specialist - Level 1 in Vancouver, offering a hybrid work model. You will be the first line of contact for clients, delivering courteous, efficient technical support across Microsoft 365, Windows, and common business apps while guiding users through issues and after-hours events.

The role reports to the Manager, Managed Services. Responsibilities include remote support, documenting tickets, adhering to SLAs, and collaborating with

Qualifications

• 1+ years of IT support experience, MSP preferred
• Experience in remote/helpdesk environments
• Familiarity with ticketing systems and SLA-driven workflows

Responsibilities

• Respond to support requests via phone, email, and ticketing system
• Provide remote level-1 troubleshooting for desktops, laptops, printers, mobile devices, and basic networking
• Document all work for billing, compliance and audits, and follow escalation procedures

Skills

Networking concepts

Microsoft 365

Windows 10/11

RMM/PSA tools

Endpoint security

Backup solutions

Education

IT-related degree or diploma

Tools

ConnectWise

NinjaOne

Job description

Quadbridge Inc. is seeking a Technical Customer Support Specialist - Level 1 in Vancouver, offering a hybrid work model. You will be the first line of contact for clients, delivering courteous, efficient technical support across Microsoft 365, Windows, and common business apps while guiding users through issues and after-hours events.

The role reports to the Manager, Managed Services. Responsibilities include remote support, documenting tickets, adhering to SLAs, and collaborating with