Hybrid Customer Tech Support Engineer - Growth & Impact

Sandvine (Now AppLogic Networks); Canada; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working hours

Career development opportunities

Health insurance

Job summary

A leading network services company in Canada is seeking an Entry-Level Technical Support Engineer. You will provide essential post-sales support by diagnosing technical issues for customers and partners. Ideal candidates will have a Bachelor’s degree in a relevant field and at least 3 years of technical support experience, including knowledge in networking, Linux/Unix, and scripting. A hybrid work environment is offered with competitive salaries and benefits.

Qualifications

• Minimum of 3+ years experience in a technical role with customer support.
• Education may be substituted for proven work experience.

Responsibilities

• Communicate with customers and understand their issues.
• Diagnose and troubleshoot technical issues promptly.
• Document solutions and troubleshoot processes.

Skills

Understanding of networks

CCNA or equivalent knowledge

4G-5G

Deep knowledge of supported Linux/Unix

Advanced understanding of networks, firewalls, protocols

Good understanding of technology infrastructure

Strong understanding of IP technologies

Scripting in Linux or Python

Excellent communication ability

Organization and prioritization skills

Education

Bachelor’s degree in Computer Science, IT or Software Engineering

Microsoft, Cisco, Linux certification

Job description

A leading network services company in Canada is seeking an Entry-Level Technical Support Engineer. You will provide essential post-sales support by diagnosing technical issues for customers and partners. Ideal candidates will have a Bachelor’s degree in a relevant field and at least 3 years of technical support experience, including knowledge in networking, Linux/Unix, and scripting. A hybrid work environment is offered with competitive salaries and benefits.