Hybrid IT Helpdesk Analyst Frontline Tech Support

Northbridge Financial Corporation

Vancouver

Hybrid

CAD 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Flexible hybrid work

Education assistance

Pension plan

RRSP

Insurance discounts

Volunteer days

Job summary

Northbridge Financial is seeking a Service Desk Analyst in Vancouver, BC to deliver day-to-day front-line user support for desktop hardware, software, and applications. You will handle Level 1 tickets, log incidents, and assist with device configuration, onboarding/offboarding, and escalation as needed.

We offer a flexible hybrid work model (up to 2 days from home), competitive pay, and benefits including pension plans, RRSP, and insurance discounts.

Qualifications

1-3 years of IT helpdesk, desktop support, or technical support experience.
Experience supporting Windows environments.
Relevant certifications are an asset: CompTIA A+, ITIL Foundation, Microsoft Certified Fundamentals, HDI Support Center Analyst.

Responsibilities

Respond to and resolve Level 1 support requests.
Log, track, and update incidents through the ticketing system.
Troubleshoot hardware, software, and network issues.
Configure and deploy end-user devices.
Support onboarding and offboarding processes.
Escalate complex issues to specialized teams.
Maintain documentation and knowledge base articles.
Develop and maintain strong working relationships with customers and team members.