Underwriting Support

Family Insurance Solutions; Vancouver; Hybrid; CAD 45,000 - 61,000; Full time

Job summary

A leading insurance provider is seeking an Underwriting Support professional in Vancouver. This full-time role offers a hybrid work model and involves providing administrative assistance to the Underwriting department. The ideal candidate should have good communication skills and experience in administrative functions, with a focus on customer service. Competitive compensation and a supportive environment are available, along with benefits like a retirement savings program and time off for personal wellness.

Benefits

Company share ownership program

Paid volunteer days

Wellness and recognition programs

Educational resources and tuition assistance

Qualifications

• Minimum of 1 year experience in an administrative role.
• Experience in the insurance industry is an asset.
• Preference for candidates with a General Insurance Salesperson Broker Level 1 License.

Responsibilities

• Provide administrative assistance to the Underwriting department.
• Data entry into the point of sale system.
• Send policy cancellation letters by registered mail.
• Perform monthly accounting reconciliations.

Skills

Customer service orientation

Problem-solving skills

Organizational skills

Attention to detail

Communication skills

Education

High school diploma

Some post-secondary education

Tools

MS Office Suite

Job description

Job Type Regular Full-Time

Remote Type Hybrid

Location Vancouver, Canada

Posting Range $45,000 - $60,400

Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

As one of BC’s Top Employer, Family offers flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

Reporting to the Underwriting Support Team Leader, the Underwriting Support incumbent assists the Underwriting department by providing administrative and broker support. This is an excellent opportunity for an energetic, service-oriented team player interested in entering the insurance industry.

Responsibilities

• Provide administrative assistance to the Underwriting department
• Data entry into Family’s point of sale system
• Inspect and track orders
• Send policy cancellation letters by registered mail
• Perform various accounting reconciliations on a monthly and ad‑hoc basis
• Premium calculations on auto and property insurance policies
• Generate and complete reports for work‑related tasks
• Provide broker support for underwriters, including but not limited to contacting brokerages regarding premium reconciliations, following up on missing information or duplicated declaration pages
• Filing and photocopying documents, as well as other administrative tasks as required

What you bring to the role?

Requirements

• Professional, friendly, and courteous in all interactions with customers and colleagues
• Thrives in a fast‑paced environment and remains calm under pressure
• Effective problem‑solving skills for premium calculations and other relevant issues
• Adaptable to a changing environment with excellent organizational and time‑management skills
• Ability to work independently, while also collaborating with stakeholders as required
• Strong written and verbal English communication skills
• Attention to detail when processing repetitive tasks

Experience & Educational Qualifications

• Minimum 1 year of experience in an administrative role
• High school diploma and some post‑secondary education is required
• Experience with MS Office Suite, especially Word and Excel
• Experience in the insurance industry is an asset
• Preference will be given to candidates with a General Insurance Salesperson Broker Level 1 License. Successful candidates must be willing to obtain the license within the first 90 days of employment.

Interested in this role, but don't meet every requirement? We encourage you to apply! If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Family, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Retirement savings program with company‑matched RRSP contributions
• Generous time away, including vacation, personal leave, and birthday leave.
• Paid volunteer days and company matching on charitable donations.
• Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
• Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on the work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the company's discretion and subject to individual and company performance.

You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume as a single document.

We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].