TSA Sales Associate

The Salvation Army; Fernie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A charitable organization is seeking a Thrift Store Clerk in Fernie to provide customer service, sort products, and assist in retail operations. The ideal candidate will have cash handling experience and the ability to work independently. This position offers a target hiring range of $17.85 to $18.76 hourly, with a maximum of $22.51.

Qualifications

• Some related experience in processing or distribution of goods.
• Experience with cash registers and related processes.
• Product brand awareness is an asset.

Responsibilities

• Greet and interact with customers/donors in a positive manner.
• Ensure accurate completion of all customer transactions.
• Assist with store displays to attract customers.
• Contribute to inventory control and donation turnover.

Skills

Attention to detail

Problem solving

Cash handling experience

Strong interpersonal skills

Ability to work independently

Education

Completion of some high school coursework

Job description

Overview

Who We Are
The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We support people experiencing unemployment, addiction and family challenges and strive to live out our mission, vision and values of hope, service, dignity and stewardship. We hire and serve people of all backgrounds and walks of life, and there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary

The Thrift Store Clerk provides service to customers, sorts incoming product, and assists in the ongoing retail operations of The Salvation Army Trail Thrift Store.

Responsibilities

• Operations
  • Greet and interact with customers/donors in a positive, friendly, and courteous manner.
  • Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
  • Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
  • Maintain store opening and closing procedures as required.
  • Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
  • Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
  • Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
  • Possess knowledge of stock to respond to customer enquiries by phone/in person.
  • Pay attention to store security by monitoring activity within the store.
  • Assist with store displays to attract customers, including window and merchandise displays; maintain a tidy appearance of the store.
  • Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed.
  • Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory as directed.
  • Handle merchandise safely and in an organized manner; assist in stock rotation; bag textiles for recycling and place metal recycling in the appropriate location.
  • Assist donors with their contributions, unload donations and place stock in the appropriate location.
  • Daily cleaning duties.
• Communication
  • Maintain proper sorting and processing of goods and ensure compliance with quality standards; ensure all products are priced correctly per store policy.
• Health and Safety
  • Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spills, no obstacles inside/outside the store).
  • Maintain an attractive, organized, and safe appearance of the store; tidy shelves, clean, sweep, dust, and mop as necessary; rotate responsibilities for common areas.
  • Work in compliance with OH&S Act and Regulations and The Salvation Army health and safety policies and procedures.
• Other
  • Perform other duties as required.

Working Conditions

• This is a permanent Full-time/Part-time/casual position.
• Work schedule may vary and include weekdays and/or Saturdays.
• Ability to stand for prolonged periods with frequent twisting, bending, crouching, and reaching; ability to lift/move up to 30 pounds.
• Follow precautionary measures including universal precautions and wearing gloves when working with unknown contents.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, and in a professional manner upholding our code of conduct.

Education and Experience

Education, Qualifications and Certifications

• Completion of some high school coursework.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Some related experience in processing or distribution of goods and knowledge of lifting guidelines.
• Cash handling experience is required.
• Experience with cash registers and related processes (bank deposits, summary reports, etc.).
• Product brand awareness would be an asset.
• Experience working in a computerized environment.

Skills and Capabilities

• Attention to detail, problem solving and analytical skills.
• Self-motivated and disciplined; willingness to learn and adapt.
• Lead by example with a strong work ethic and flexibility.
• Maintain confidentiality and exercise good judgement.
• Ability to work independently and as part of a cooperative team.
• Strong interpersonal and communication skills (written and oral).
• Ability and willingness to undergo applicable screening and background checks satisfactory to The Salvation Army (e.g., background check) and provide an original copy if required.
• Commitment to understanding and supporting the mission and purpose of The Salvation Army in Canada and its implications for position responsibilities.

Compensation

The target hiring range for this position is $17.85 to $18.76 with a maximum of $22.51. Placement in the salary range will be based on market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.