Training Support Specialist

Metso Corporation; Remote; CAD 55,000 - 75,000; Full time

Job summary

A global technology company is looking for a Training Support Specialist to coordinate training programs and ensure smooth operations across Field Services and Customer teams. The role requires strong organizational skills, attention to detail, and experience with data tracking systems. Responsibilities include organizing training events, supporting certification processes, and ensuring proper logistics for training sessions. This position offers extensive learning opportunities and a flexible work environment.

Benefits

Extensive learning opportunities

Occupational healthcare

Annual bonus

Hybrid working possibilities

Support from a global network

Inclusive culture

Competitive base salary

Additional leave benefits

Paid Volunteer Leave

Comprehensive medical benefits

Novated lease options

Leisure travel benefits

Qualifications

• Ability to coordinate events, manage calendars, and handle logistics.
• Accurate preparation of training materials, certificates, and documentation.
• Experience with data entry, spreadsheets, and tracking systems.
• Professional email etiquette and stakeholder updates.
• Ability to prioritize multiple tasks and meet deadlines.
• Comfortable using platforms like LearningPoint, SAP, Salesforce.
• Ability to troubleshoot queries and resolve issues promptly.
• Familiarity with training events and certification processes.
• Managing VR headsets and training aids.
• Liaising with clients and internal teams effectively.
• Supporting new starters and competence mapping.
• Reviewing dashboards and feedback portals.

Responsibilities

• Organize catering and prepare training rooms.
• Print/bind materials and manage shared calendar.
• Notify team of events and manage training packs.
• Send recognition emails and distribute certification packs.
• Update tracking spreadsheets and communicate progress.
• Register training in LearningPoint and update matrixes.
• Support onboarding, visa letters, and travel documentation.
• Upload Job Passports and troubleshoot technician queries.
• Save materials to USBs and support trainers.
• Coordinate trainer mobilization and liaise with SAMs/customers.
• Assist with SAP quotes, jobs, invoices, and WIP reviews.
• Review feedback portal and support Aggregates Training.

Skills

Organisational skills

Attention to detail

Administrative proficiency

Communication skills

Time management

Passion for supporting learning

Technical literacy

Problem-solving

Experience in training coordination

Experience with VR training tools

Customer service orientation

Familiarity with reporting tools

Tools

LearningPoint

SAP

Salesforce

Job description

Training Support Specialist

Primary Location: Bayswater, AU

Job posting end date: 01/01/2026

Metso is an industry leader in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our purpose is to transform the business and drive the industry toward a greener future, while fostering inclusive culture and personal growth.

Our values of high ambition - always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working.

Introduction to the Role

The Training Support Specialist provides essential coordination and logistical support for technical training programs across Field Services, Repairs, and Customer teams.

This role ensures training events run smoothly, materials are prepared and distributed, and systems are updated to reflect learning progress.

Working closely with the Market Area (MA) Training Manager, this role supports both internal and external training delivery and contributes to the success of certification and competence development initiatives.

Main Responsibilities

Training & Event Coordination

• Organize catering and prepare training rooms.
• Print/bind materials and manage shared calendar.
• Notify Bayswater team of events and manage training packs.

Certification Support

• Send recognition emails and distribute certification packs.
• Update tracking spreadsheets and communicate progress.
• Register training in LearningPoint and update matrixes.
• Support onboarding, visa letters, and travel documentation.
• Upload Job Passports and troubleshoot technician queries.
• Maintain Certified Channel and assist global trainers.

Customer Training Logistics

• Save materials to USBs and support trainers.
• Coordinate trainer mobilization and liaise with SAMs/customers.
• Assist with SAP quotes, jobs, invoices, and WIP reviews.
• Review feedback portal and support Aggregates Training.

Training Tools & Resources

• Manage VR headsets and training aids.
• Track resources and support Train-the-Trainer initiatives.

Qualifications & Skills

• Demonstrated Organisational skills – Ability to coordinate events, manage calendars, and handle logistics.
• Attention to detail – Accurate preparation of training materials, certificates, and documentation.
• Administrative proficiency – Experience with data entry, spreadsheets, and tracking systems.
• Communication skills – Professional email etiquette and stakeholder updates.
• Time management – Ability to prioritize multiple tasks and meet deadlines.
• Passion for supporting learning and development.
• Technical literacy – Comfortable using platforms like LearningPoint, SAP, Salesforce, and shared drives.
• Problem-solving – Ability to troubleshoot queries and resolve issues promptly.
• Experience in training coordination – Familiarity with training events and certification processes.
• Experience with VR or digital training tools – Managing headsets and training aids.
• Customer service orientation – Liaising with clients and internal teams effectively.
• Exposure to onboarding processes – Supporting new starters and competence mapping.
• Familiarity with reporting and feedback tools – Reviewing dashboards and feedback portals.

WHAT'S IN IT FOR YOU?

• Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety – benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services, and engagement surveys.
• Annual bonus – global incentive programs tied to business and performance targets.
• Hybrid working possibilities – flexible work environment.
• Worldwide support – leverage our network of peers across the world.
• A thriving culture – inclusive culture that enables everyone to reach full potential.
• A work environment where safety is always the number one priority – physical and mental health is a priority.
• A competitive base salary – reflective of your skills and experience with annual incentive program.
• Additional Annual Leave benefit – increase your leave entitlement with every year at Metso.
• Gender neutral parental leave – 18 weeks paid in full.
• Paid Volunteer Leave – give back to local community or an organisation of your choice.
• Comprehensive medical benefits – discounted private health insurance for employees and immediate family.
• Novated lease – save on a new car and potentially enjoy significant tax savings.
• Various leisure benefits – discounted car rental and accommodation for leisure travel around the world.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.