Therapy Services Booking Clerk/Receptionist

Vancouver Island Health Authority; Nanaimo; On-site; CAD 34,000 - 47,000; Full time

Benefits offered by this job

No remote work

Job summary

Vancouver Island Health Authority is seeking a Therapy Services Booking Clerk/Receptionist to determine outpatient appointment priority, schedule and book appointments, and manage related clerical tasks across multiple sites.

The role requires Grade 12 and two years of related experience, with strong knowledge of medical terminology and excellent communication skills. Physical ability to perform duties and a CRC may be required.

Qualifications

• Grade 12 and two years' recent related experience or an equivalent combination of education, training and experience.
• Knowledge of medical terminology.
• Excellent written and verbal communication.
• Ability to deal with others effectively.
• Must be physically able to perform the duties of the position.

Responsibilities

• Schedules and books outpatient appointments.
• Gathers information and compiles statistics and reports.
• Performs data entry and related clerical duties.
• Provides receptionist support as part of Therapy Services.

Skills

Keyboard 45 wpm

Medical terminology

Effective communication

Interpersonal skills

Physical capability

Education

Grade 12

2 years related experience

Job description

Therapy Services Booking Clerk/Receptionist - (236072)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

08:00-16:00

Days Off

Vacancy Type

Regular FT

Salary Range (Hourly Rate)

$29.24 - $29.24

Paid FTE

1

Worked BI-WEEKLY HOURS

75

Planned Start Date

Oct. 26 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Mission, Vision and Values, and strategic directions of Vancouver Island Health Authority patient safety is a priority and a responsibility shared by everyone at VIHA and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Therapy Services Booking Clerk/Receptionist utilizing a variety of computerized applications, determines out-patient appointment priority, schedules and books outpatient appointments, gathers information, compiles statistics and reports, performs data base entry and other related clerical and receptionist duties.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 and two year's recent related experience or an equivalent combination of education, training and experience.

Skills And Abilities

• Keyboard 45 wpm
• Knowledge of medical terminology
• Communicate effectively, both verbally and in writing
• Deal with others effectively
• Physically carry out the duties of the position