Booking, Scheduling Clerk- Surgical Services

Vancouver Island Health Authority; Victoria; On-site; CAD 33,000 - 47,000; Full time

Job summary

Vancouver Island Health Authority is seeking a Booking, Scheduling Clerk for Surgical Services in the Victoria area. The role involves receiving and processing booking requests for diagnostic and medical procedures, prioritizing appointments, and coordinating with physicians and nursing units to resolve conflicts.

The successful candidate will ensure all documentation is complete and patient charts are prepared in accordance with procedures, with a focus on safety, accuracy, and timely

Qualifications

• Grade 12 and two years' recent related experience or an equivalent combination of education, training, and experience.
• Knowledge of medical terminology.
• Typing at 45 wpm.
• Strong written and verbal communication.
• Ability to work well with others and maintain professionalism.

Responsibilities

• Receives and processes booking requests for diagnostic and medical treatment procedures.
• Determines appointment priority and schedules patients using the scheduling system.
• Collaborates with physicians, nursing units and partner departments to address scheduling conflicts.
• Prepares patient charts and ensures all required documentation is provided.

Skills

Medical terminology

Typing 45 wpm

Communication

Teamwork

Physical ability

Education

Grade 12

Job description

Booking, Scheduling Clerk- Surgical Services - (234749)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

08:00-16:00

Days Off

Vacancy Type

Casual

Salary Range (Hourly Rate)

$29.24 - $29.24

Paid FTE

0.0

Worked BI-WEEKLY HOURS

0.00

Planned Start Date

Sep. 11 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or designate, receives and processes booking requests for diagnostic and medical treatment procedures. Determines appointment priority and schedules patients using appropriate electronic scheduling application. Works closely with Physician / Surgeon Offices, nursing units and partner departments to identify and address any scheduling conflicts. Ensures all required documentation is provided and prepares patient charts in accordance with established procedures and guidelines.

Schedules appointments and booking times, determining priority by reviewing and evaluating patient information such as patient history, test results and pertinent reports, in consultation with other modalities and departments.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 and two years' recent related experience or an equivalent combination of education, training, and experience.

Skills And Abilities

• Knowledge of medical terminology.
• Ability to keyboard at 45 wpm
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.