Registration Clerk

Vancouver Island Health Authority; Courtenay; On-site; CAD 32,000 - 45,000; Part time

Job summary

Vancouver Island Health Authority is seeking a casual Registration Clerk to support registration and scheduling across multiple sites. Duties include in-person, remote, and virtual client interactions, following established procedures to ensure accurate data entry and patient flow.

The role emphasizes culturally safe service, effective communication, and proficient use of office software. Work hours vary; position commences Sep 14, 2026, with a Criminal Record Check (CRC) required.

Qualifications

• Grade 12 and two years' recent related experience or an equivalent combination of education, training, and experience.
• Knowledge of medical terminology.
• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to operate related office equipment.
• Physical ability to carry out the duties of the position.

Responsibilities

• Registration Clerk performs a variety of duties related to the registration and scheduling, including in person, remote, and virtual clients, according to established procedures.
• Provides positive and culturally safe client experience, while utilizing specialized software applications and office equipment.

Job description

Work Area (FBA Only)

Registration

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

05:45-13:45, 07:00-19:00, 07:45-15:45, 08:00-16:00, 09:00-17:00, 10:00-22:00, 19:00-07:00

Days Off

As required

Vacancy Type

Casual

Salary Range (Hourly Rate)

$28.74 - $28.74

Paid FTE

N/A

Worked BI-WEEKLY HOURS

N/A

Planned Start Date

Sep. 14 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Coordinator or designate, the Registration Clerk performs a variety of duties related to the registration and scheduling, including in person, remote, and virtual clients, according to established procedures. Provides positive and culturally safe client experience, while utilizing specialized software applications and office equipment.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 and two years' recent related experience or an equivalent combination of education, training, and experience.

Skills And Abilities

• Knowledge of medical terminology.
• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to operate related office equipment.
• Physical ability to carry out the duties of the position.