Medical Office Assistant/ Clerk

Vancouver Island Health Authority; Central Saanich; On-site; CAD 38,000 - 40,000; Full time

Job summary

Vancouver Island Health Authority (Island Health) seeks a Medical Office Assistant/ Clerk to support multiple sites in a casual role. The position runs 0830–1630 and requires Grade 12 plus an MOA course, with two years of health-care experience.

The successful candidate will assist with scheduling, provider billing, data entry and correspondence, helping maintain smooth patient flow and accurate records. A Criminal Record Check is required for this role.

Qualifications

• Grade 12 education and MOA course with two years' recent health-care experience.
• Experience with at-risk or street-involved populations preferred.

Responsibilities

• Perform clerical and medical office duties including word processing, scheduling, billing, data entry.
• Assist providers with patient flow and care.
• Answer inquiries from clients, physicians, staff and the public.

Skills

Teamwork

Task prioritization

Admin teamwork

Communication skills

Typing 50 wpm

Word processing

Spreadsheets

Medical terminology

Equipment operation

Attention to detail

Follow instructions

Diplomacy

Education

Grade 12 with MOA course

2 years health-care experience

Job description

Medical Office Assistant/ Clerk - (235926)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

0830-1630

Days Off

Vacancy Type

Casual

Salary Range (Hourly Rate)

$27.26 - $29.16

Paid FTE

N/A

Worked BI-WEEKLY HOURS

N/A

Planned Start Date

Oct. 5 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or delegate, and working as part of an integrated administrative team, the Medical Office Assistant/Clerk performs a variety of clerical and medical office assistant duties including, word processing, scheduling, provider billing, data entry, composing and signing correspondence, typing medical and legal reports and documents from notes and/or recording devices. Answers general inquiries related to programs and services from clients, physicians, staff and the public. Assists primary care providers with the smooth operation and flow for patient visits and care.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 education and graduation from a Medical Office Assistant course, plus two years' recent related experience in a health care setting; or an equivalent combination of education, training, and experience.

Experience working with at-risk or street-involved populations preferred.

Skills And Abilities

• Demonstrated ability to work effectively with others in fast-paced health centre environment.
• Ability to organize and prioritize multiple tasks and work roles.
• Ability to work as an effective member of an integrated administrative team.
• Ability to communicate effectively using all communication vehicles.
• Ability to type a minimum 50 wpm.
• Demonstrated proficiency in computer word processing, spreadsheet applications and specialized clinical information systems.
• Demonstrated ability to utilize and understand Medical Terminology.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Ability to follow detailed instruction.
• Ability to use a high degree of tact and diplomacy in working with others.