THB - Customer Service Representative

Gardewine; Northwestern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading transportation company is seeking a Customer Service Representative in Thunder Bay, ON. The role involves managing customer inquiries, coordinating shipments, and ensuring effective communication. Successful candidates should possess strong customer service skills and relevant experience in logistics or transportation. Join a company committed to safety, inclusion, and employee well-being.

Benefits

Competitive compensation

Company Matched Pension Plan

Profit Share Program

Qualifications

• High School diploma or equivalent required.
• Strong interpersonal and customer service skills essential.
• Experience with customer data software and Microsoft Excel preferred.

Responsibilities

• Manage customer inquiries via phone and email.
• Coordinate special pickups and deliveries.
• Maintain department filing systems.

Skills

Interpersonal skills

Customer service

Organizational skills

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office (especially Excel)

Customer data software

Job description

Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950’s. Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry. The most important aspect of our company’s operations is our dedicated people; our people will always be the source of our success and their safety and health will always come first .

We are currently seeking a Customer Service Representative (CSR) to join our team in Thunder Bay, ON.

Summary

The CSR is responsible for caring out all types of day-to-day customer service activities by ensuring timely resolution and communication with customers (internal and external) regarding a variety of customer service issues.

Duties and Responsibilities

• Partake and manage customers through the phone and email customer service queue
• Provide tracing and P.O.D. information to customers (external and internal)
• Update all external customers portals
• Answer inquiries and provide prompt communication regarding status of shipments
• Coordinate special pickup and delivery of loads or shipments
• Update system on all proof of deliveries
• Substitute for main reception
• Maintain all department filing (electronic and paper) file systems
• Practice and support all Safety and Health initiatives
• Other duties related to goals of warehouse

Qualifications

High School diploma or equivalent with good math, language and reading skills. Demonstrate strong interpersonal, customer service, organizational, attention to detail and problem solving skills. Working knowledge and experience with customer data software systems is preferred. Working knowledge of Microsoft Office program, especially excel. Proven ability to manage multiple tasks in a time sensitive environment. Transportation or logistics experience would be ideal.

Physical Requirements

You will be required to a computer and telephone simultaneously while sitting for eight hours.

Benefits and Perks

• 35 Terminals across North America
• Competitive compensation
• Company Matched Pension Plan
• Profit Share Program

AtGardewine, we are committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you are excited about this role but your experiences do not align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others! Gardewine is an equal opportunity employer and recognized as a Top Fleet Employer.

We thank all applicants for their interest; however only those selected further in the process will be contacted. To view other Gardewine opportunities currently available, please visit our website at

Create a job alert for this search